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MULTICHANNEL MERCHANT » HOLIDAY 2013
Holiday 2013Mar 20, 2014 4:38 PM By Erin Lynch
FedEx said this week that its third quarter earnings took a direct hit thanks, in most part, to severe weather during the holiday shopping season.
Holiday 2013Mar 17, 2014 11:54 AM By MCM Staff
So how did over 230 of the leading merchants fare during the 2013 Cyber Monday? This report analyzed retailers response to shipping and delivery timing, free shipping, promotions, returns and customer service.
Holiday 2013Mar 16, 2014 10:47 AM By Tim Parry
But it does not appear to be the result of shippers pushing that last-chance offer as close as possible to Christmas.
Holiday 2013Mar 05, 2014 1:21 PM By Erin Lynch
Target has announced that Beth Jacob, chief information officer, is resigning from her position as part of an “overhaul” of the retailer’s information security and compliance structure. Jacob’s resignation is effective March 5.
Holiday 2013Feb 20, 2014 10:55 AM By Erin Lynch
If the 2013 holiday season will be remembered for anything in the ecommerce world, it very well could be how the lack of communication between merchants, carriers and shoppers created an unsatisfactory shopping experience, which is exactly why RibbedTee.com decided to be as upfront as possible regarding a lag in inventory.
Holiday 2013Feb 07, 2014 6:48 AM By Tim Parry
Life isn’t a piece of cake for small merchants, even if they sell something as sweet as brownies. David Kravetz talks about some of the ways Fairytale Brownies tackles the operational challenges they face as they compete in the marketplace.
Holiday 2013Feb 05, 2014 4:28 PM By Tim Parry
Ecommerce grew 30% year over year during the 2013 holiday season, but Forrester principal analyst Sucharita Mulpuru doesn’t expect history to repeat itself in 2014. Here’s why lofty delivery expectations taxed the carriers this holiday season.
Holiday 2013Jan 30, 2014 2:01 PM By Kevin Sghia
If Holiday 2013 demonstrated anything to ecommerce merchants, it was that we need better ways to meet customer expectations and deliver products. So what did we as an industry learn during this challenging holiday season? Here are key observations by ecommerce and catalog operations experts.
Holiday 2013Jan 27, 2014 1:58 PM By Erin Lynch
A new study by Innotrac has found that the most popular types of promotions offered by merchants over the 2013 holiday season were shipping offers. In fact, 34% of all promotions offered in holiday 2013 were shipping related and the single most offered promotion during the holidays was free shipping.
Holiday 2013Jan 27, 2014 11:51 AM By MCM Staff
Innotrac has released the findings of its SmartHub Holiday Promotions study which tracked the entire ecommerce experience from ordering, to shipping, packaging, customer service, and returns through the eyes of the customer.