Holiday 2013 ARCHIVE

Bare Necessities Blindsided by UPS Issues  Dec 30, 2013 1:47 PM By Tim Parry

Though Bare Necessities ships via FedEx and UPS and uses both shippers’ last mile services with the United States Postal Service, chief operating officer Bill Richardson told Multichannel Merchant the majority of packages it shipped that had not arrived on time were being carried by UPS.

12% of Christmas Gifts Ordered at Standard Cutoff Dates Did Not Arrive  Dec 27, 2013 2:14 PM By Tim Parry

Eight retailers (32%) failed to deliver by Christmas in at least one of the three regions. Of all 75 orders we placed, 12% missed the delivery estimate. And according to StellaService, all but one of these orders were shipped using UPS

Did Missed Christmas Deliveries Damage Consumer Trust?  Dec 27, 2013 1:29 PM By Tim Parry

In this video interview, 360Connext CEO Jeannie Walters talks with Multichannel Merchant senior content manager about how these issues that affect the shippers, the merchants and the consumers.

What Went Wrong and Who’s to Blame for Missed Christmas Shipments  Dec 27, 2013 12:23 PM By Tim Parry

UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.

Amazon Praises Prime Growth, Acknowledges Delivery Delays  Dec 26, 2013 10:20 PM By Tim Parry

Amazon put out a press release on Dec. 26 to announce a record-setting holiday season for Amazon Prime, the annual membership program offering unlimited free two-day shipping on millions of items. The problem is, Amazon’s announcement came two days after UPS announcements delays in deliveries that meant shipments scheduled to be under Christmas trees would not arrive on time.

FedEx Facebook Posts Prompt Social Media Firestorm  Dec 26, 2013 9:41 PM By Tim Parry

Consumers are lashing out on Facebook at UPS and FedEx because Christmas gifts that were guaranteed to be under the tree did not arrive on time.

comScore: Desktop Ecommerce Fell Short of Holiday Expectations  Dec 26, 2013 1:07 PM By Tim Parry

comScore anticipated that consumers would spend heavily later into the season out of necessity to make up for the highly compressed holiday shopping calendar this year. But the final online shopping week saw considerably softer sales than anticipated, including zero billion dollar spending days.

UPS Says Christmas Packages Won’t Be On Time  Dec 24, 2013 10:27 PM By Tim Parry

Johnny wants a pair of skates, Suzy wants a sled… but if they’re supposed to arrive on-time via a UPS truck, they may be gettin’ nuttin’ for Christmas. UPS posted a service update today that alerted customers that a “vast majority” of packages scheduled to arrive on-time for Christmas will be delivered on Dec. 26. […]

10 Weird Things I Think I’m Buying with my Amazon Gift Card  Dec 24, 2013 12:40 PM By Tim Parry

I figured I’d look for a few suggestions. That’s when I found Amazon Oddities and Weirdness: The Inexpensive Strange Stuff Want to see the 10 weird items I think I’m buying with my Amazon gift card? Then check out the following pages.

How Amazon Stole Christmas  Dec 19, 2013 11:02 AM By Erin Lynch

With Christmas right around the corner, shoppers are making a mad dash to ensure all their holiday shopping is complete and shipped before next week. And while ecommerce merchants are pulling out all the stops to try to grab shopper’s attention and dollars, many, if not all, are finding it tough to compete with Amazon.






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