Live from Ad:Tech: The Age of “Sisomo”

New York–Traditional direct marketers who believe a campaign’s success depends 80% on the offer and the people it reaches would have been hard pressed to find a point with which they could relate in the Monday afternoon keynote at this week’s Ad:Tech conference.

According to Kevin Roberts, CEO of ad firm Saatchi & Saatchi, marketing’s future is on screens — television screens, mobile phone screens, computer screens — and it is imperative that companies establish an emotional connection with its customers using site, sound, and emotion.

“People are 80% emotional and 20% rational,” Roberts said. “Human emotion is the principle currency of the attraction economy. Consumers make their choices based on emotion. Even neurologists agree: Reason leads to conclusions. Emotion leads to action. We’re in the business of generating action, of turning ideas thoughts and dreams into action.”

Robert’s has also coined a word for marketing in the screen age, “sisomo,” and written a book about it entitled “The Future On Screen. Sisomo. Creating Emotional Connections in the Market with Sight, Sound, and Emotion.” “We’ve lived through the Stone Age, the Industrial Age, the Manufacturing Age, the Information Age, and–unless you live in Australia, then you’re in the early part of that development–most of us have moved though those phases. Canada will soon begin the journey,” he quipped. “Now we live in the age of the idea. These five ages are being supplanted and brought together by sisomo. We live in the screen age.”

Roberts offered the well-filled room of conference attendees a seemingly never-ending diet of polished-sounding phrases naming a new type of economy or age we live in.

“Welcome to the attraction economy,” he said at one point. “The winners in the attraction economy will be those who get to that emotional future first and fast.”

Later, against giant graphics of ampersands on either side of him, Roberts said, “We have imagine that we live now in the land of and/and. We’re an and/and world: entertainment and media, telecommunications and marketing everywhere and all the time.”

The days of making products “irreplaceable” are over, he continued. “You’ve got to make them irresistible.” He also said companies must move from “permission” to “attraction.” “With permission you’ve got to ask the customer, with attraction, they come to you.”

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.