MCM Outlook 2014 ARCHIVE

MCM Outlook 2014: The State of Operations  Apr 17, 2014 4:42 PM By Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.

The Contact Center Is Your Customer Service Gateway  Apr 16, 2014 2:14 PM By Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

What You Have Told Us – The State of Operations 2014  Apr 14, 2014 2:08 PM By MCM Staff

Multichannel Merchant managing editor Tim Parry will release his findings from the MCM Outlook 2014 survey at Operations Summit 2014. Here’s a sneak peek at his session, which will close the conference with a bang.

Is the Amazon Effect Overrated?  Apr 08, 2014 7:11 AM By Tim Parry

If Amazon is, indeed, taking over the ecommerce world, then operations and fulfillment professionals are the last to know. Here’s a snapshot of the MCM Outlook 2014 report on operations and fulfillment.

Metrics that Matter in the Contact Center  Apr 01, 2014 7:39 AM By Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.

Nearly 12% of Holiday Gifts Were Not Delivered On Time  Mar 16, 2014 10:47 AM By Tim Parry

But it does not appear to be the result of shippers pushing that last-chance offer as close as possible to Christmas.

Global Sales Make Up 8.75% of U.S.-based Ecommerce Orders  Mar 15, 2014 4:43 PM By MCM Staff

U.S.-based ecommerce merchants who are not ready to sell internationally need to get themselves ready for global sales.






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