New Procedures in Place

Between Oct. 24 and Oct. 31, operations consultancy F. Curtis Barry & Co. surveyed 500 catalog companies about any changes they were considering or had already made in response to the anthrax threats. Below, the survey highlights.

Companies using protective gloves in the mailroom
Yes 47.8%
No 47.8%
In process 4.3%
Companies using other protective clothing in the mailroom
Yes 26.1%
No 69.6%
In process 4.3%
Companies using protective gloves in returns processing
Yes 39.1%
No 56.5%
In process 4.3%
Companies using other protective clothing in returns processing
Yes 21.7%
No 73.9%
In process 4.3%
Companies using bigger logos and phone numbers on their boxes
Yes 30.8%
No 69.2%
In process 0
Companies using better tape/packaging
Yes 46.2%
No 46.2%
In process 7.7%
Companies recommending customers call gift recipients to let them know a package is coming
Yes 38.5%
No 61.5%
In process 0
Companies sending a card or e-mail to gift recipients in advance of shipments
Yes 46.2%
No 53.8%
In process 0

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