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Omnichannel ARCHIVE

Erik Caldwell of Hudson’s Bay Company Talks “All-Channel”  May 02, 2016 2:11 PM By Mike O'Brien

Erik Caldwell, senior vice president of logistics and supply chain for Hudson’s Bay Company, was featured in Multichannel Merchant’s April 2016 cover story talking about his role there, industry trends and the company’s acquisition of Gilt. In this excerpt from the Q&A, see what Caldwell has to say about the impact of omnichannel or “all-channel” on the retail world.

The Top 5 Considerations in Finding an Omnichannel Fulfillment Partner  Apr 28, 2016 5:27 PM By Robert Hartley

As the volume of online sales continues to rise, companies are struggling to manage the difference in B2B and D2C operations. If you’re searching for an omnichannel fulfillment partner, here are the top 5 things to consider in finding the right one.

BJ’s Wholesale Club Adds Buy Online, Pickup in Store  Apr 26, 2016 4:37 PM By MCM Staff

Joining a growing trend, BJ’s Wholesale Club has introduced buy online, pickup in store at its 213 locations in 15 states, including the entire Eastern seaboard as well as Ohio and Pennsylvania. Non-members can try it out for a 90-day trial.

How Retailers are Using mACP to Rethink the Omnichannel Experience  Apr 20, 2016 11:52 AM By David Harouche

One of the most talked about trends in retail for some time has been “The Omichannel Experience” and how retailers can best give shoppers a consistent brand message across all touch-points.

Ulta Beauty Named Retail Innovator of the Year  Apr 20, 2016 10:19 AM By Tim Parry

Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016. Here’s why the editors of Multichannel Merchant recognized Ulta Beauty as the most innovative retailer in the past year.

CVS Health Announces Partnership with Curbside  Apr 19, 2016 6:46 PM By Tim Parry

CVS Health has announced a partnership with Curbside, a company perfecting the store pickup experience for retailers and consumers, to launch CVS Express, a digital solution offering consumers a new level of seamless convenience.

eBay Enterprise and Innotrac Rebrand as Radial  Apr 19, 2016 12:52 PM By Tim Parry

eBay Enterprise is now Radial, the largest commerce technology and operations provider, with a valuation at more than $1B. Here’s how Radial solves retailers’ struggles with creating omnichannel experiences.

Why LensCrafters Creates a Single View of its Customer  Mar 25, 2016 3:05 PM By Tim Parry

Omnichannel is a big initiative for retailers, and creating a single view of its customer has helped Lenscrafters get a grasp of it, says Samantha Sakemiller Senior Director of Omnichannel, in this video taken in February 2016 at eTail West.

Retailers Need to See Omnichannel as a Singular Effort  Mar 25, 2016 2:01 PM By Tim Parry

If retailers are looking at omnichannel as a singular effort, then they are in a good place, says DynamicAction SVP Global Marketing Sarah Engel in this video taken during a break at eTail West in February. If they are looking at channels separately, that’s where they’re missing the boat.

Week in Review: Rolling Out the Red Carpet in Cincinnati  Mar 24, 2016 1:47 PM By MCM Staff

The red carpet will be rolling out in Cincinnati on April 14. That’s when Multichannel Merchant will announce the winners of its annual Excellence in Customer Experience Awards its 2016 Operations Summit.






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