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Omnichannel ARCHIVE

B2B Suppliers Are Investing in Ecommerce  Nov 21, 2014 1:06 PM By Tim Parry

Consumer shopping habits are influencing how B2B purchasers expect to buy from suppliers, according to new research from Accenture and hybris software, an SAP company. And B2B suppliers are responding by expanding their ecommerce platforms and overall omnichannel capabilities.

Is Amazon Still the King of Online Customer Satisfaction?  Nov 20, 2014 3:27 PM By Tim Parry

Based on the preliminary consumer shopping data from the Answers Experience Index: 2014 U.S. Retail Report, Amazon is once again leading in online customer satisfaction. But its leadership is eroding. Here’s a look at who’s gaining on Amazon, and other key findings on holiday season behavior.

Bullseye: Target Adds Mobile In-Store Features  Nov 18, 2014 5:16 PM By Tim Parry

A week after Walmart announced enhancements to its mobile app to make holiday shopping easier for its in-store customers, Target announced that several new in-store navigation features are now live in its mobile app. Here’s how Target hopes its app overhaul will help its in-store customers.

Omnichannel Choreography Delivers the Perfect Customer Experience  Nov 18, 2014 2:56 PM By Frank Poore

Through “omnichannel choreography,” retailers can orchestrate all the moving pieces of online order fulfillment and deliver the perfect customer experience.

Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage  Nov 13, 2014 2:55 PM By Mike O'Brien

Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

Walmart Changing Image With 5 Days of Black Friday  Nov 13, 2014 12:05 PM By Tim Parry

Will Walmart’s 5-day-long omnichannel shopping event be the end of Cyber Monday, Black Friday, and Thanksgiving Day store openings? Probably not, but Walmart is the first major retailer to tell the general shopping public that America’s biggest shopping period is not a fragmented 5 day event.

Online Prices to Hit Rock Bottom Thanksgiving Day  Nov 06, 2014 6:42 AM By Tim Parry

Online prices will hit rock bottom on Thanksgiving Day, lower than any other day during the holiday season, according to the 2014 Digital Index Online Shopping Forecast. Here’s a look at some of the other trends ecommerce merchants need to watch this holiday season.

2014 Holiday Hirings Shift to Permanent, Omnichannel Positions  Nov 02, 2014 12:56 PM By Tim Parry

The most significant shifts for retailers in the 2014 holiday season can be found in omnichannel, which is changing the landscape for companies and impacting their holiday staffing strategies. See what this shift means for the 2014 holiday season.

How to Transform Omnichannel Retail from Myth to Reality  Oct 28, 2014 8:01 PM By Oren Levy

Most retailers are at a loss as to how to implement an omnichannel strategy in their physical and online stores. However, there are a number of solutions available to help retailers of all sizes cater to the consumer expectation for a personalized cross-channel shopping experience.

Scrubs & Beyond Steps into the International Market  Oct 21, 2014 6:51 PM By Tim Parry

Scrubs & Beyond has partnered with cross border ecommerce provider GlobalShopex to begin selling their products in over 200 countries and territories around the world.






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