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Omnichannel ARCHIVE

Online Retailers Often Disconnected from Consumer Desires, Survey Finds  Oct 21, 2014 12:13 PM By Mike O'Brien

Online retailers are giving consumers delivery options they don’t want, while not offering the ones they do, according to a new survey.

Will Apple Pay Outperform Google Wallet?  Oct 20, 2014 4:37 PM By Mike O'Brien

Multichannel Merchant spoke with John Gessau, Director, Product Management at ACI Worldwide, about the Apple Pay launch and its future prospects.

4 Ways to Enhance Your Omnichannel Holiday Strategy  Oct 11, 2014 3:15 PM By Sue Chapman

An omnichannel strategy allowes shoppers to buy online, pick up in-store, make returns and price match with other stores and sites. Here are four areas to plan for to enhance your omnichannel strategy for the holidays.

3 Kickstarter and Crowdfunding Order Fulfillment Tips  Oct 11, 2014 2:19 PM By Stephen Bulger

While fully funding a campaign on Kickstarter or Indiegogo is hard enough, that’s just half the battle, as post-campaign problems often occur with manufacturing and order fulfillment. So here are a few tips for the second half of that battle.

What to Make of Amazon’s Brick-and-Mortar Store Launch  Oct 11, 2014 1:00 PM By Tim Parry

What we know is that the Amazon store has two loading docks, and a tremendous amount of foot traffic. It’s speculated that Amazon will use the store as a same-day delivery hub, and to process returns.

Digital Drives the Store of the Future [Infographic]  Oct 09, 2014 4:15 PM By Tim Parry

The retail transformation is fueled by advancements in technology, shifts in consumer expectations and attitudes and the continued rise of digital commerce. This could considered the perfect storm of retail transformation for retailers and consumers.

Going Global in an Omnichannel World  Oct 09, 2014 10:00 AM By Daniela Forte

During a meeting at Shop.org, Borderfree chief strategy officer Kris Green told Multichannel Merchant that retailers need to make sure that consumers have the same experience whether they buy in store or online.

Is There a Blind Spot in Your Holiday Retail Analytics Strategy?  Oct 08, 2014 4:20 PM By Ralph Crabtree

As multichannel retailers develop strategies for the upcoming holiday rush, they must address a critical blind spot by improving visibility into consumer behavior in physical stores. Fortunately, new technology solutions can help organizations close the “insight gap” between online and in-store consumer behavior.

Alibaba an Ecommerce Force to Be Reckoned With  Oct 07, 2014 11:58 AM By Mike O'Brien

Concerning Alibaba’s global aspirations, the company has struck deals in 2014 with the French and Italian governments aimed at fostering ecommerce growth for merchants from those countries selling on Tmall, including providing them with enrollment support, online marketing and customer service support.

Bringing Your Contact Center Across Borders  Oct 02, 2014 2:01 PM By Tim Parry

With the growing popularity of cross-border ecommerce, do you need to expand your contact center strategy? Depending on which countries you ship to should determine if you need additional contact center needs, or the need to outsource services. Here’s how Brooks Brothers works with its global customers.






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