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MULTICHANNEL MERCHANT » OMNICHANNEL
OmnichannelOct 02, 2015 12:00 PM By MCM Staff
And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day. I mean, really, a retail store not open on Thanksgiving Day? That’s sacrilege! I’m kidding, of course. This whole phenomenon of retailers opening their doors on Thanksgiving Day so shoppers could beat the Black […]
OmnichannelOct 02, 2015 6:44 AM By MCM Staff
The site represents the culmination of Tourneau’s goal of bringing an innovative, omnichannel approach to the watch industry, a category that has traditionally been underserved in the ecommerce marketplace.
OmnichannelSep 28, 2015 10:40 AM By Tim Parry
The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season… Or will they?
OmnichannelSep 28, 2015 10:24 AM By Erwan Paccard
I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.
OmnichannelSep 25, 2015 12:09 PM By MCM Staff
The deadline for U.S. merchants to be on board with EMV technology is less than a week away. Here’s hoping the ecommerce world is prepared for the post-EMV world…
OmnichannelSep 24, 2015 10:22 AM By MCM Staff
Kohl’s announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. See what plans Kohl’s is ready to roll out.
OmnichannelSep 23, 2015 8:48 AM By MCM Staff
Deloitte not only forecasts an 8.5% to 9% increase in non-store sales in the online and mail order channels during the 2015 holiday season, but believed digital interactions will influence more than half of retail store sales. See exactly how much growth Deloitte expects, and what this figure reflects.
OmnichannelSep 21, 2015 11:49 AM By Tim Barton
Clienteling is sometimes considered a term to describe retailers using mobile POS to make orders on behalf of a customer, but its capabilities extend far beyond that. Here are six ways in which clienteling can raise in-store expectations, to deliver more satisfying consumer encounters.
OmnichannelSep 18, 2015 11:31 AM By MCM Staff
Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here! Well, at least it’s here for those in the retail industry. We all know this is the time to make any final tweaks and adjustments, and you can find some helpful hints, and more, in the latest Week in Review…
OmnichannelSep 16, 2015 11:56 AM By Daniela Forte
Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels. See the top nine omnichannel retail strategic priorities are for success.
by Liron Damri
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