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MULTICHANNEL MERCHANT » OMNICHANNEL
OmnichannelMay 26, 2015 6:28 AM By Santi Pierini
In the era of the multichannel shopper, understanding the end-to-end customer journey is essential to marketing success. Here are five best practices marketers should follow to better understand, and ultimately optimize, the customer journey.
OmnichannelMay 20, 2015 12:11 PM By MCM Staff
The Limited is has launched Reserve Online, Ready In-Store to allow customers to shop TheLimited.com and place preferred items on hold for purchase and pick-up at their local store.
OmnichannelMay 14, 2015 2:47 PM By Mike O'Brien
Fewer sales from international tourists, growing pains in omnichannel, bad weather, the West coast port strike and lower merchandise sales hit Macy’s Q1.
OmnichannelMay 07, 2015 11:44 AM By MCM Staff
Online payments made using mobile devices continues to rise globally now accounting for 27.2% of the total online payments made in the first quarter of 2015, according to Adyen’s most-recent quarterly Mobile Payments Index. Here’s a look at how mobile payments grew in the U.S., and worldwide.
OmnichannelApr 30, 2015 9:44 AM By Mike O'Brien
Ecommerce platform company Bigcommerce announced it has acquired Zing, a provider of mobile retail technologies.
OmnichannelApr 28, 2015 10:44 AM By Mike O'Brien
The founder of crowdsourcing delivery service Deliv says same-day delivery startups like hers are more disruptive than FedEx Chairman Fred Smith lets on.
OmnichannelApr 15, 2015 8:16 AM By Tim Parry
While the amount of money, energy and time retailers and consumer goods manufacturers are spending to improve their omnichannel sales capabilities, but only 16 percent of companies say they can fulfill omnichannel demand profitably today. Here’s more from this report a new report prepared for JDA Software Group by PwC.
OmnichannelApr 15, 2015 6:52 AM By Christian Feuer
As Williams Sonoma shows, a brand’s own online channel might challenge the growth opportunity for stores, maybe even the viability of many locations. Here’s why Williams Sonoma is a perfect example showing how great omnichannel execution can result in strong sales and profitability growth.
OmnichannelApr 14, 2015 8:28 AM By Murtaza “Zeke” Hamdani
Even when upselling succeeds, it can result in buyer’s remorse if the customer later realizes the upsold item was not really wanted – that breeds resent, which erodes loyalty. However, the ecommerce channel offers some significant benefits to upselling that are not available in the brick and mortar setting.
OmnichannelApr 12, 2015 9:37 AM By Tim Parry
It’s funny how consumers react to the news of retail security breaches. See what
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