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Omnichannel ARCHIVE

Deloitte Says Holiday 2015 Non-Retail Store Sales Will Grow 8.5% to 9%  Sep 23, 2015 8:48 AM By MCM Staff

Deloitte not only forecasts an 8.5% to 9% increase in non-store sales in the online and mail order channels during the 2015 holiday season, but believed digital interactions will influence more than half of retail store sales. See exactly how much growth Deloitte expects, and what this figure reflects.

6 Ways Clienteling Can Win Customers’ Hearts (And Wallets)  Sep 21, 2015 11:49 AM By Tim Barton

Clienteling is sometimes considered a term to describe retailers using mobile POS to make orders on behalf of a customer, but its capabilities extend far beyond that. Here are six ways in which clienteling can raise in-store expectations, to deliver more satisfying consumer encounters.

Week in Review: Ho Ho Ho, the Holiday Season is Here!  Sep 18, 2015 11:31 AM By MCM Staff

Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here! Well, at least it’s here for those in the retail industry. We all know this is the time to make any final tweaks and adjustments, and you can find some helpful hints, and more, in the latest Week in Review…

9 Omnichannel Retail Strategic Priorities  Sep 16, 2015 11:56 AM By Daniela Forte

Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels. See the top nine omnichannel retail strategic priorities are for success.

Week In Review: eBay’s Wish List Doesn’t Include a New Perception  Sep 11, 2015 3:08 PM By MCM Staff

Happy 20th anniversary, eBay! We noticed you didn’t have “New Perception” on your wish list. But boy, would we like to give you one.

Toys R Us Slashes Free Shipping Threshold from $49 to $19  Sep 09, 2015 11:52 AM By Mike O'Brien

Toys R Us, ahead of the holiday crowd, slashed its free shipping threshold for Toys R Us and Babies R Us from $49 to $19 except for some heavy/large items.

Uber Reportedly Working with Retailers on Same-Day Delivery  Sep 09, 2015 10:26 AM By Mike O'Brien

Uber plans to provide dozens of retail and apparel brands in New York and San Francisco with same-day delivery, and is in talks with ecommerce platforms.

Week in Review: Peak Holiday Season Expectations Continue to Rise  Sep 04, 2015 10:30 AM By MCM Staff

The peak holiday season this year is beginning to look a lot like … last year, only more so in terms of customer expectations on faster delivery, flexible options and a mobile-friendly experience, retailers and experts told Multichannel Merchant this week.

ThinkGeek Partners with GameStop to Launch First Physical Store  Sep 03, 2015 1:36 PM By MCM Staff

Online retailer ThinkGeek is partnering with new owner GameStop to open up its first brick-and-mortar store this fall in Orlando, FL.

Curbside Expands to New York, Tries Out New Light-Up Stations  Sep 02, 2015 1:52 PM By Mike O'Brien

Pickup app Curbside has expanded to New York and Los Angeles, and is testing an updated pickup location with color-coded lights to signal shoppers.






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