Omnichannel ARCHIVE

Getting Stores and Distribution Centers on the Same Omnichannel Track  Apr 07, 2015 11:33 AM By Tim Parry

As more retailers are going omnichannel to address the expectations of mobile and digital-savvy consumers, what needs to happen in stores and distribution centers? Here’s the answers from Kevin Gardiner and Walter Wallace, who are both speaking at Operations Summit 2015.

Why Mobile is the New Retail Hub  Apr 06, 2015 1:24 PM By Bryan Bartlett

Many shoppers start their journey on a smartphone, and finish it at the brick-and-mortar stores on which they’ve always relied. This is prompting retailers to rethink their business model with mobile as the hub.

Ace Hardware Expands In-Store Pickup Nationwide  Mar 31, 2015 12:31 PM By Mike O'Brien

In yet another reflection of growing omnichannel demand, Ace Hardware announced the national expansion of its in-store pickup program, launched as a pilot in 2014.

Just How Seamless is the Omnichannel Experience?  Mar 25, 2015 9:45 AM By Tim Parry

Omnichannel retailers are getting a hang of mobile, and are upping the in-store experience. But are omnichannel retailers offering up a seamless retailing experience? The results of Accenture new study may surprise you.

We’re a Top 40 Omnichannel Retail Influencer to Follow  Mar 24, 2015 11:53 AM By Tim Parry

Software as a service solution provider Whisbi told us they are so inspired by our omnichannel content, that they have included us in its list of “Top 40 List of Omnichannel Retail Influencers to Follow.” And we’re proud to be on the list!

Mobile App Drives Store Sales Gains for GameStop  Mar 24, 2015 11:43 AM By Mike O'Brien

A change in mobile focus from conversions to engagement and influence, a better mobile app and loyalty data analysis has boosted store sales for GameStop.

Retailers Need to Face Same-day Delivery Dilemma  Mar 22, 2015 11:44 AM By Tim Parry

You can order a pizza from and get it delivered in about an hour, but you can’t order a pizza stone online from a brick and mortar retailer and have it delivered in time to make dinner? Here’s why brick and mortar retailers need to seriously look at same-day delivery.

Creating Predictability in a Chaotic Environment at ULTA Beauty  Mar 14, 2015 6:27 PM By Lori Mitchell-Keller

ULTA Beauty’s latest clienteling app is great for busy consumers that regularly buy cosmetics but don’t have time to go to a store. ULTA Beauty recognizes this by offering auto fulfillment of common items, like foundation or mascara. But they also use historical buying data to suggest other items the buyer might like based on their personal preferences.

Apple Watch will be a Mobile Payments Game-changer  Mar 11, 2015 1:53 PM By MCM Staff

The long-awaited Apple Watch was unveiled on Monday, and Apple hopes wearers of the luxury time-piece will use it, among other things, as a mobile wallet. See what impact Apple Watch will have on mobile payments.

Omnichannel Results Exceed Expectations for American Eagle  Mar 09, 2015 12:40 PM By Mike O'Brien

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

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