Operations Summit 2016

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Omnichannel ARCHIVE

NRF Big Show 2016: The More Things Change…  Jan 19, 2016 1:38 PM By Daniela Forte

The more things change, the more they stay the same. That seemed to be what was going on at NRF BIG Show 2016 on Monday.

Finish Line Supply Chain System Issues Hit Q3 Numbers  Jan 11, 2016 11:56 AM By Mike O'Brien

Supply chain issues tied to new OMS and WMS systems led to inventory shortfalls and poor third quarter results for sporting apparel retailer Finish Line.

Week in Review: Macy’s Downfall Sends an Omnichannel Message  Jan 07, 2016 3:06 PM By MCM Staff

Despite all the doom and gloom news that came out of Macy’s, Inc. on Jan. 6, chairman and CEO Terry Lundgren said its omnichannel investments are paying off.

It’s hard to argue against that: In November and December, the company filled nearly 17 million online orders at macys.com and bloomingdales.com.

But Macy’s really has the same problem other omnichannel retailers are experiencing. They are sacrificing store-level salespeople at the expense of technology, and not finding a happy medium to make the omnichannel experience a positive one.

Omnichannel – Music to Your Ears?  Jan 04, 2016 10:40 AM By Brian Elliott

Consumers made their transition to omnichannel some time ago, and slowly retailers are following suit.

In the Midst of Mobile Madness, Cross-Channel Strategies Remain Crucial  Dec 30, 2015 2:09 PM By Mike Sands

To meet the expectations of cross-channel customers, retailers must pursue a people-based marketing strategy that will help them reach shoppers in the right place, at the right time, with the right message. This, of course, is no small task. Customer recognition and real-time engagement across channels are major challenges facing retailers today. So where does a retailer begin?

Tis the Season to Make Offboarding Plans for Seasonal Employees  Dec 22, 2015 12:30 PM By Amber Hyatt

Ultimately, seasonal employees can either be an advocate or detractor for the company. To ensure the former, companies must understand that offboarding means more than just the logistics of returning keys, badges and computers.

Week in Review: Star Wars! Nothing But Star Wars!  Dec 18, 2015 3:13 PM By MCM Staff

A little Star Wars’d out lately? With “Star Wars: Episode VII” (AKA “Star Wars: The Force Awakens”) having its much hyped and anticipated opening today, everybody is trying to get in on the action. And this also means Multichannel Merchant’s inbox has been flooded this week with all sorts of Star Wars stats and pitches.

Product Information Management: Your Key to Success In a Constantly Evolving Omnichannel Environment  Dec 16, 2015 3:43 PM By Brian Kelly

As a marketer in today’s omnichannel world, you need to sell product through a slew of channels: ecommerce web stores, online marketplaces, brick and mortar, third-party resellers, company sales force, catalogs and call centers, mobile sales, social media and more. And you know that to deliver a true omnichannel experience, you need all your channels […]

Omnichannel Retailer, Watch Out For These Customer Experience Hurdles  Dec 16, 2015 3:16 PM By Karthik Marudur

If you’re an omnichannel retailer, here’s how you can eliminate hurdles during pre-purchase, purchase and post-purchase phases to delight your customers.

Week in Review: Will There Be Walmart Pay Evangelists in 2016?  Dec 11, 2015 1:16 PM By MCM Staff

Mobile payments gained more traction this week when Walmart announced Walmart Pay, which is being touted as a first by a major retailer.






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