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Omnichannel ARCHIVE

How to Deliver Experiences First and Transactions Second  Jun 13, 2016 11:33 AM By Anthony Nicalo

Blaming a lack of consumer spending on a recession is easy, but the data shows something more profound. People are still spending money, but instead of shelling out for new possessions, they’re now splurging on experiences. To that end, here are three steps to improve sales moving forward.

Staples Pilots Interactive Store Map for iPhone App  Jun 03, 2016 7:28 AM By Tim Parry

Staples today announced a new interactive store map feature available on the Staples iPhone app that will create an easier and more convenient in-store shopping experience for customers. See how it complements Staples’s other online and offline commerce initiatives.

Omnichannel Sales Growing, But Profitability Still Uncertain  May 31, 2016 2:50 PM By Mike O'Brien

While retailers say they’re growing their omnichannel sales, it’s unclear how profitable they are, according to a new report from Retail Systems Research. Greater inventory visibility, including use of RFID, as well as better syncing of demand origination with inventory allocation, will help drag omnichannel into the black, the report’s author states.

Omnichannel Retailers Attempt to Save the Sale Only 7% of the Time  May 26, 2016 11:17 AM By MCM Staff

A new report from Kibo, the e-tailing group and Multichannel Merchant shows how leading omnichannel retailers are performing with buy online, pickup in store. According to the study, retailers can no longer wait on the sidelines to adopt this functionality. See what other insights the report brings to light.

Taking the “E” out of Ecommerce Platforms  May 25, 2016 6:25 PM By Tim Parry

As omnichannel technology and customer demands grow, ecommerce platforms are evolving into “commerce platforms,” and even “unified commerce platforms.” So whether or not you have a brick-and-mortar presence, how do you determine your present and future platform needs?

Best Buy Keeps an Eye on Store Count as Ecommerce Growth Booms  May 25, 2016 3:56 PM By Mike O'Brien

Best Buy reported flat comps but 24% growth in ecommerce during the first quarter, as domestic revenue was down due to store closures and pricing pressure. Midway through its $400 million cost reduction effort, the company is keeping an eye on store count while playing up the importance of physical locations in its overall omnichannel customer experience.

Home Depot Blows Out Online Sales, Expands Home Delivery to All Stores  May 25, 2016 12:23 PM By Mike O'Brien

Home Depot delivered a solid Q1, including a 21.5% increase in online sales and success on a variety of supply chain and omnichannel fronts. See what else the “improving home improvement” company is doing right these days.

New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes  May 23, 2016 11:54 AM By MCM Staff

A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.

Kohl’s Omnichannel Journey is Evolving  May 17, 2016 5:34 PM By Daniela Forte

Kohl’s has made great strides with its omnichannel strategy. In 2014, it began the journey when it rolled out buy online and pickup in-store. See how the brand continues to evolve with its omnichannel strategies.

Unified Commerce and the Customer Experience  May 12, 2016 5:50 PM By Tim Parry

The role of retail shopping is shifting, and that is why it is vital for retailers to put themselves in the position of meeting the customers’ demands. This resulting report by the e-tailing group and Multichannel Merchant takes take an in-depth look at unified commerce and how you can make it work for your brand.






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