Omnichannel ARCHIVE

How Retailers Can Go Beyond Omnichannel and Move to Customer-Centricity  Oct 27, 2015 11:37 AM By Guy Yehiav

For retailers, employing the omnichannel model is a necessity to appeal to today’s highly connected consumer and target their interest both in-store and across devices.

Week in Review: Sears Goes Back to the Future  Oct 24, 2015 8:37 AM By MCM Staff

Sears has introduced “Meet With An Expert,” this free service that improves the home appliance shopping experience by connecting online shoppers with knowledgeable associates in store. It seems fitting that Sears made this announcement on October 21, 2015, which was “Back to the Future Day.”

Which Store Should You Ship From? All of Them.  Oct 20, 2015 12:07 PM By Ian Goldman

Second day delivery service for ecommerce orders anywhere in the U.S. is only possible for players with massive warehouses, robots, and drones, right? Wrong. Here are three ways to harness the fulfillment power.

Week in Review: And the Rate Increases are Rolling In  Oct 16, 2015 2:47 PM By MCM Staff

The major package carriers’ general rate increases for 2016 are rolling in… just in time for the holidays! Here’s a look at what the carriers are doing, plus the news, commentary and events that shaped the direct-to-customer world last week…

New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps  Oct 14, 2015 9:52 AM By Mike O'Brien

Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.

Why Communication Breakdowns Cramp Omnichannel’s Style  Oct 13, 2015 5:37 PM By MCM Staff

In this video taken at 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.

Kohl’s Adds Same-Day Delivery in 6 New Markets with Deliv  Oct 12, 2015 3:53 PM By MCM Staff

Kohl’s has added same-day delivery service in 6 new markets, bringing the total to 9, with help from crowdsourced last-mile delivery provider Deliv.

Week In Review: It’s a Free for All for  Oct 09, 2015 6:24 PM By MCM Staff has made a few splashes since the members-only marketplace officially launched 11 weeks ago. And word came this week that eliminated its $50 membership fee. Here’s a look at founder Marc Lore’s bold move, and the rest of the news that shaped the industry this week.

Inventory Systems, Availability Key to Serving Omnichannel Shoppers  Oct 05, 2015 2:27 PM By Curt Barry

Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?

Week in Review: Staples Won’t Open Doors on Thanksgiving Day  Oct 02, 2015 12:00 PM By MCM Staff

And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day. I mean, really, a retail store not open on Thanksgiving Day? That’s sacrilege! I’m kidding, of course. This whole phenomenon of retailers opening their doors on Thanksgiving Day so shoppers could beat the Black […]

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