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Omnichannel ARCHIVE

Best Buy Keeps an Eye on Store Count as Ecommerce Growth Booms  May 25, 2016 3:56 PM By Mike O'Brien

Best Buy reported flat comps but 24% growth in ecommerce during the first quarter, as domestic revenue was down due to store closures and pricing pressure. Midway through its $400 million cost reduction effort, the company is keeping an eye on store count while playing up the importance of physical locations in its overall omnichannel customer experience.

Home Depot Blows Out Online Sales, Expands Home Delivery to All Stores  May 25, 2016 12:23 PM By Mike O'Brien

Home Depot delivered a solid Q1, including a 21.5% increase in online sales and success on a variety of supply chain and omnichannel fronts. See what else the “improving home improvement” company is doing right these days.

New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes  May 23, 2016 11:54 AM By MCM Staff

A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.

Kohl’s Omnichannel Journey is Evolving  May 17, 2016 5:34 PM By Daniela Forte

Kohl’s has made great strides with its omnichannel strategy. In 2014, it began the journey when it rolled out buy online and pickup in-store. See how the brand continues to evolve with its omnichannel strategies.

Unified Commerce and the Customer Experience  May 12, 2016 5:50 PM By Tim Parry

The role of retail shopping is shifting, and that is why it is vital for retailers to put themselves in the position of meeting the customers’ demands. This resulting report by the e-tailing group and Multichannel Merchant takes take an in-depth look at unified commerce and how you can make it work for your brand.

Kohl’s Customers Can Now Earn Rewards Using Apple Pay  May 05, 2016 10:55 AM By Daniela Forte

Kohl’s now make it possible for its customers to begin using Apple Pay and simultaneously earn Yes2You Rewards loyalty points. See what other benefits this brings to customers.

Erik Caldwell of Hudson’s Bay Company Talks “All-Channel”  May 02, 2016 2:11 PM By Mike O'Brien

Erik Caldwell, senior vice president of logistics and supply chain for Hudson’s Bay Company, was featured in Multichannel Merchant’s April 2016 cover story talking about his role there, industry trends and the company’s acquisition of Gilt. In this excerpt from the Q&A, see what Caldwell has to say about the impact of omnichannel or “all-channel” on the retail world.

The Top 5 Considerations in Finding an Omnichannel Fulfillment Partner  Apr 28, 2016 5:27 PM By Robert Hartley

As the volume of online sales continues to rise, companies are struggling to manage the difference in B2B and D2C operations. If you’re searching for an omnichannel fulfillment partner, here are the top 5 things to consider in finding the right one.

BJ’s Wholesale Club Adds Buy Online, Pickup in Store  Apr 26, 2016 4:37 PM By MCM Staff

Joining a growing trend, BJ’s Wholesale Club has introduced buy online, pickup in store at its 213 locations in 15 states, including the entire Eastern seaboard as well as Ohio and Pennsylvania. Non-members can try it out for a 90-day trial.

How Retailers are Using mACP to Rethink the Omnichannel Experience  Apr 20, 2016 11:52 AM By David Harouche

One of the most talked about trends in retail for some time has been “The Omichannel Experience” and how retailers can best give shoppers a consistent brand message across all touch-points.






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