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Omnichannel ARCHIVE

Ulta Beauty Named Retail Innovator of the Year  Apr 20, 2016 10:19 AM By Tim Parry

Ulta Beauty was named Retail Innovator of the Year at the 2nd annual Excellence in Customer Experience Awards, held April 14 at the Duke Energy Convention Center in Cincinnati as part of Multichannel Merchant’s Operations Summit 2016. Here’s why the editors of Multichannel Merchant recognized Ulta Beauty as the most innovative retailer in the past year.

CVS Health Announces Partnership with Curbside  Apr 19, 2016 6:46 PM By Tim Parry

CVS Health has announced a partnership with Curbside, a company perfecting the store pickup experience for retailers and consumers, to launch CVS Express, a digital solution offering consumers a new level of seamless convenience.

eBay Enterprise and Innotrac Rebrand as Radial  Apr 19, 2016 12:52 PM By Tim Parry

eBay Enterprise is now Radial, the largest commerce technology and operations provider, with a valuation at more than $1B. Here’s how Radial solves retailers’ struggles with creating omnichannel experiences.

Why LensCrafters Creates a Single View of its Customer  Mar 25, 2016 3:05 PM By Tim Parry

Omnichannel is a big initiative for retailers, and creating a single view of its customer has helped Lenscrafters get a grasp of it, says Samantha Sakemiller Senior Director of Omnichannel, in this video taken in February 2016 at eTail West.

Retailers Need to See Omnichannel as a Singular Effort  Mar 25, 2016 2:01 PM By Tim Parry

If retailers are looking at omnichannel as a singular effort, then they are in a good place, says DynamicAction SVP Global Marketing Sarah Engel in this video taken during a break at eTail West in February. If they are looking at channels separately, that’s where they’re missing the boat.

Week in Review: Rolling Out the Red Carpet in Cincinnati  Mar 24, 2016 1:47 PM By MCM Staff

The red carpet will be rolling out in Cincinnati on April 14. That’s when Multichannel Merchant will announce the winners of its annual Excellence in Customer Experience Awards its 2016 Operations Summit.

American Apparel Goes Same-Day Delivery with Postmates  Mar 22, 2016 12:02 PM By Mike O'Brien

American Apparel has begun offering one-hour delivery through a partnership with Postmates, leveraging RFID technology to provide real-time inventory availability via the Postmates Order app. The program is in place at 79 stores in 31 U.S. markets, making 50 “on-demand basics” items like hoodies, t-shirts and socks available to consumers who desire the items right now.

Week In Review: Bubble Wrap Becomes Unbreakable  Mar 18, 2016 9:41 AM By MCM Staff

Pop… Pop… Pop Pop… Pop…
Well, that’s a series of sounds we may not hear anymore, shortly after a co-worker or a family member opens a package. That’s because Sealed Air’s “unpoppable” Bubble Wrap protective packaging solution is now commercially available worldwide.
Read on and find out what this means for Bubble Wrap aficionados and your packaging, and what else was big news this week.

Amazon Effect Still a Major Driver in DTC, Ecommerce Operations  Mar 14, 2016 12:13 PM By Mike O'Brien

The Amazon effect is still having a major impact on DTC and ecommerce operations and fulfillment, judging by the results of the MCM Outlook Survey 2016. This impact is seen in the increasing frequency of same-day and next-day delivery offerings – and providers – as well as the growth in omnichannel operations, now seen as table stakes by many retailers. Find out more about the survey results and how they reflect industry trends.

Week in Review: Amazon As Expected Buys Into Air Freight  Mar 10, 2016 3:14 PM By MCM Staff

Ending months of speculation, Amazon says it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while taking a 20% stake in the Ohio company. This gives Amazon a significant boost in its air freight capacity, as much as 15%, and signals to the major carriers it is eager to control more of its logistics destiny.






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