Omnichannel ARCHIVE

Tourneau Launches New Ecommerce Store  Oct 02, 2015 6:44 AM By MCM Staff

The site represents the culmination of Tourneau’s goal of bringing an innovative, omnichannel approach to the watch industry, a category that has traditionally been underserved in the ecommerce marketplace.

Wishing You A Very Happy Omnichannel Holiday  Sep 28, 2015 10:40 AM By Tim Parry

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season… Or will they?

Omnichannel vs Multichannel: Are they so different?  Sep 28, 2015 10:24 AM By Erwan Paccard

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

Week in Review: You Down With EMV (Yeah You Know Me)  Sep 25, 2015 12:09 PM By MCM Staff

The deadline for U.S. merchants to be on board with EMV technology is less than a week away. Here’s hoping the ecommerce world is prepared for the post-EMV world…

Kohl’s Amps Up Digital for a Faster Omnichannel Experience  Sep 24, 2015 10:22 AM By MCM Staff

Kohl’s announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. See what plans Kohl’s is ready to roll out.

Deloitte Says Holiday 2015 Non-Retail Store Sales Will Grow 8.5% to 9%  Sep 23, 2015 8:48 AM By MCM Staff

Deloitte not only forecasts an 8.5% to 9% increase in non-store sales in the online and mail order channels during the 2015 holiday season, but believed digital interactions will influence more than half of retail store sales. See exactly how much growth Deloitte expects, and what this figure reflects.

6 Ways Clienteling Can Win Customers’ Hearts (And Wallets)  Sep 21, 2015 11:49 AM By Tim Barton

Clienteling is sometimes considered a term to describe retailers using mobile POS to make orders on behalf of a customer, but its capabilities extend far beyond that. Here are six ways in which clienteling can raise in-store expectations, to deliver more satisfying consumer encounters.

Week in Review: Ho Ho Ho, the Holiday Season is Here!  Sep 18, 2015 11:31 AM By MCM Staff

Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here! Well, at least it’s here for those in the retail industry. We all know this is the time to make any final tweaks and adjustments, and you can find some helpful hints, and more, in the latest Week in Review…

9 Omnichannel Retail Strategic Priorities  Sep 16, 2015 11:56 AM By Daniela Forte

Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels. See the top nine omnichannel retail strategic priorities are for success.

Week In Review: eBay’s Wish List Doesn’t Include a New Perception  Sep 11, 2015 3:08 PM By MCM Staff

Happy 20th anniversary, eBay! We noticed you didn’t have “New Perception” on your wish list. But boy, would we like to give you one.

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