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Omnichannel ARCHIVE

Using Vendor Scorecards to Rate Merchandise Suppliers  Jun 19, 2015 11:31 AM By Curt Barry

To objectively evaluate the financial and service impacts of your merchandise suppliers, here are 6 points to consider to develop a vendor scorecard system.

DSW Seeing Success from Combined Store and Ecommerce Operations  Jun 18, 2015 10:15 AM By Mike O'Brien

DSW is expanding its omnichannel capabilities and looking to build on its 2014 cross-channel results, a year after merging store and .com operations.

Personalizing the Customer Experience Across All Touchpoints  Jun 16, 2015 3:30 PM By Daniela Forte

Making your customers feel important in all facets of the shopping experience is important. The best way to do that is to personalize the customer experience at every touch point throughout the shopper’s journey. read more in this executive summary from Multichannel Merchant.

Creating a Singular Voice Across All Touchpoints  Jun 16, 2015 2:55 PM By Daniela Forte

For shoe and apparel brand Chinese Laundry, it is about having a singular voice across all touchpoints when reaching out to customers as a brand and manufacturer. See what Scott Cohn of vice president of ecommerce for Chinese Laundry had to say in this video.

How SoccerPro Wins Big at Omnichannel  Jun 16, 2015 10:41 AM By MCM Staff

As an omnichannel merchant, SoccerPro needed a solution where all customer touch points shared and transferred information. See how the company made this a possibility.

JDA Software Partners with Google on Cloud-Based Omnichannel Solution  Jun 10, 2015 11:33 AM By MCM Staff

JDA Software is partnering with Google, which will provide its cloud-based technology platform to support JDA’s future omnichannel development and delivery.

Macy’s Exec Predicts BOPS Volume Will Triple This Holiday Season  Jun 09, 2015 12:37 PM By Mike O'Brien

A Macy’s exec told IRCE attendees that buy online/pickup in store demand will be 3x higher during this year’s peak season than it was last December.

The Internet of Things Is About Experience… and Data  Jun 09, 2015 10:51 AM By Tim Parry

The Internet of Things is making devices like internet refrigerators more mainstream today because consumers are hyper-adopting new technology and marketers are engaging in digital disruption. Here’s why experiential devices such as the Apply Watch and certain household appliances are going change the way you collect data, and how you need to react.

Dotcom Distribution CEO on Impact of DIM Weight Pricing  Jun 09, 2015 9:57 AM By Mike O'Brien

Hear Dotcom Distribution CEO Maria Haggerty as she discusses the impact of DIM weight pricing with Multichannel Merchant at IRCE 2015 in Chicago.

nChannel Introduces Cloud-Based Product Information Management System  Jun 06, 2015 12:47 PM By MCM Staff

nChannel’s new cloud-based PIM helps merchants improve the customer experience by delivering better insight into products.






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