MULTICHANNEL MERCHANT » OMNICHANNEL
OmnichannelFeb 22, 2016 11:15 AM By Mike O'Brien
Nordstrom told analysts its ecommerce sales and omnichannel operations are performing well, but acknowledged the gains are coming at a significant cost. See where the costs are hitting, and some of the steps the company is taking to address them and recover losses in profitability.
OmnichannelFeb 16, 2016 7:24 AM By Darren Hill
A great mobile experience is just one part of the customer-centric strategy that the smartest brands are using every day. The customer, after all, is the driving force behind all of the great holiday numbers we’ve seen. Here are some key customer experience issues that will keep customers coming back to your site on any channel.
OmnichannelFeb 11, 2016 1:14 PM By MCM Staff
Amazon has taken another step in its march toward world dominance, as it plans to create a global shipping and logistics operation. See what the plans are for the ecommerce marketplace.
OmnichannelFeb 09, 2016 10:09 AM By Mike O'Brien
While Amazon still reigns with Prime, delivery times have slipped for non-Prime members as omnichannel retailers have caught up, according to new data from StellaService. However, this flexing of their fulfillment muscles has come at a significant cost.
OmnichannelFeb 05, 2016 3:16 PM By Karthik Marudur
When embarking on a replatforming project, a critical element that cannot be overlooked is the incorporation of a dedicated Order Management System (OMS). This is a vital step that must be taken at the outset of the process to ensure that a retailer has a strong understanding of inventory, availability and fulfillment optimization to maximize revenue and deliver a superior customer experience.
OmnichannelFeb 04, 2016 12:03 PM By MCM Staff
Amazon was going to keep its store expansion plans a mystery. And Jeff Bezos would have gotten away with it, too, if it wasn’t for those meddling CEOs. So is Amazon going to open 300 to 400 bricks-and-mortar stores as General Growth Properties CEO Sandeep Mathrani said during its earnings call on Tuesday?
OmnichannelFeb 04, 2016 9:23 AM By Mike O'Brien
Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.
OmnichannelFeb 02, 2016 11:48 AM By Tim Parry
Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders coming from stores, websites, mobile, catalogs, etc.
OmnichannelJan 28, 2016 3:04 PM By MCM Staff
It is probably not a coincidence that Amazon Payments and PayPal both announced record number of users following what’s been the most successful holiday season for mobile commerce.
OmnichannelJan 25, 2016 4:53 PM By Alain Poirier
So many need-to-have or impulse purchases are lost when retailers can’t satisfy those cravings in the moment.
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