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Omnichannel ARCHIVE

Nordstrom Looking to Address High Cost of Omnichannel Fulfillment  Feb 22, 2016 11:15 AM By Mike O'Brien

Nordstrom told analysts its ecommerce sales and omnichannel operations are performing well, but acknowledged the gains are coming at a significant cost. See where the costs are hitting, and some of the steps the company is taking to address them and recover losses in profitability.

It’s Not All About Mobile, It’s About Customer Experience  Feb 16, 2016 7:24 AM By Darren Hill

A great mobile experience is just one part of the customer-centric strategy that the smartest brands are using every day. The customer, after all, is the driving force behind all of the great holiday numbers we’ve seen. Here are some key customer experience issues that will keep customers coming back to your site on any channel.

Week in Review: Amazon Looks to Go Global with Logistics Operations  Feb 11, 2016 1:14 PM By MCM Staff

Amazon has taken another step in its march toward world dominance, as it plans to create a global shipping and logistics operation. See what the plans are for the ecommerce marketplace.

Amazon Shipping Has Slowed for Non-Prime Members  Feb 09, 2016 10:09 AM By Mike O'Brien

While Amazon still reigns with Prime, delivery times have slipped for non-Prime members as omnichannel retailers have caught up, according to new data from StellaService. However, this flexing of their fulfillment muscles has come at a significant cost.

Replatforming Your Ecommerce System? Don’t Overlook Order Management  Feb 05, 2016 3:16 PM By Karthik Marudur

When embarking on a replatforming project, a critical element that cannot be overlooked is the incorporation of a dedicated Order Management System (OMS). This is a vital step that must be taken at the outset of the process to ensure that a retailer has a strong understanding of inventory, availability and fulfillment optimization to maximize revenue and deliver a superior customer experience.

Week in Review: The Great Amazon Retail Store Mystery Solved  Feb 04, 2016 12:03 PM By MCM Staff

Amazon was going to keep its store expansion plans a mystery. And Jeff Bezos would have gotten away with it, too, if it wasn’t for those meddling CEOs. So is Amazon going to open 300 to 400 bricks-and-mortar stores as General Growth Properties CEO Sandeep Mathrani said during its earnings call on Tuesday?

Omnichannel Returns Jump Significantly During Holiday Season  Feb 04, 2016 9:23 AM By Mike O'Brien

Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.

Were We Right About Omnichannel Fulfillment Trends?  Feb 02, 2016 11:48 AM By Tim Parry

Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders coming from stores, websites, mobile, catalogs, etc.

Week in Review: Amazon and PayPal Payments Battle Heats Up  Jan 28, 2016 3:04 PM By MCM Staff

It is probably not a coincidence that Amazon Payments and PayPal both announced record number of users following what’s been the most successful holiday season for mobile commerce.

4 Reasons Successful Retailers Are Prioritizing Unified Commerce  Jan 25, 2016 4:53 PM By Alain Poirier

So many need-to-have or impulse purchases are lost when retailers can’t satisfy those cravings in the moment.






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