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Omnichannel ARCHIVE

Week in Review: JCPenney is Bringing Back Appliances  Jan 21, 2016 2:52 PM By MCM Staff

After more than 30 years, JCPenney decided to re-enter the appliance business when customer data showed that the vast majority of its shoppers own a home and are frequently searching for major appliance options on jcp.com.

Ebay Enterprise and Demandware Form New Alliance to Deliver Omnichannel Commerce  Jan 21, 2016 12:14 PM By MCM Staff

Demandware, Inc. a provider of enterprise cloud commerce solutions, and eBay Enterprise, an independent omnichannel commerce provider, have announced an alliance to develop a fully enabled omnichannel solution.

Omnichannel Order Volume Spiked 72% During 2015 Peak Season  Jan 21, 2016 6:52 AM By MCM Staff

eBay Enterprise’s Digital Commerce Index also shows drastic increases in omnichannel commerce sales and fulfillment capacity to mitigate out-of-stock situations, save sales and meet tight delivery timelines during the holiday season.

The Omnichannel OMS Empowers the Retail Operation of the Future  Jan 20, 2016 9:37 AM By Mike O'Brien

While order management systems are not a new concept, the technology has been advancing to keep up with the evolving world of omnichannel commerce and rising customer expectations of placing orders how, where and when they want to. So how do you go about identifying the right system for your particular business needs, now and in the future?

NRF Big Show 2016: The More Things Change…  Jan 19, 2016 1:38 PM By Daniela Forte

The more things change, the more they stay the same. That seemed to be what was going on at NRF BIG Show 2016 on Monday.

Finish Line Supply Chain System Issues Hit Q3 Numbers  Jan 11, 2016 11:56 AM By Mike O'Brien

Supply chain issues tied to new OMS and WMS systems led to inventory shortfalls and poor third quarter results for sporting apparel retailer Finish Line.

Week in Review: Macy’s Downfall Sends an Omnichannel Message  Jan 07, 2016 3:06 PM By MCM Staff

Despite all the doom and gloom news that came out of Macy’s, Inc. on Jan. 6, chairman and CEO Terry Lundgren said its omnichannel investments are paying off.

It’s hard to argue against that: In November and December, the company filled nearly 17 million online orders at macys.com and bloomingdales.com.

But Macy’s really has the same problem other omnichannel retailers are experiencing. They are sacrificing store-level salespeople at the expense of technology, and not finding a happy medium to make the omnichannel experience a positive one.

Omnichannel – Music to Your Ears?  Jan 04, 2016 10:40 AM By Brian Elliott

Consumers made their transition to omnichannel some time ago, and slowly retailers are following suit.

In the Midst of Mobile Madness, Cross-Channel Strategies Remain Crucial  Dec 30, 2015 2:09 PM By Mike Sands

To meet the expectations of cross-channel customers, retailers must pursue a people-based marketing strategy that will help them reach shoppers in the right place, at the right time, with the right message. This, of course, is no small task. Customer recognition and real-time engagement across channels are major challenges facing retailers today. So where does a retailer begin?

Tis the Season to Make Offboarding Plans for Seasonal Employees  Dec 22, 2015 12:30 PM By Amber Hyatt

Ultimately, seasonal employees can either be an advocate or detractor for the company. To ensure the former, companies must understand that offboarding means more than just the logistics of returning keys, badges and computers.






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