MULTICHANNEL MERCHANT » OMNICHANNEL
OmnichannelOct 16, 2015 2:47 PM By MCM Staff
The major package carriers’ general rate increases for 2016 are rolling in… just in time for the holidays! Here’s a look at what the carriers are doing, plus the news, commentary and events that shaped the direct-to-customer world last week…
OmnichannelOct 14, 2015 9:52 AM By Mike O'Brien
Given growing customer expectations, more retailers are investing in new omnichannel capabilities, but room for improvement remains, a new report found.
OmnichannelOct 13, 2015 5:37 PM By MCM Staff
In this video taken at Shop.org 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.
OmnichannelOct 12, 2015 3:53 PM By MCM Staff
Kohl’s has added same-day delivery service in 6 new markets, bringing the total to 9, with help from crowdsourced last-mile delivery provider Deliv.
OmnichannelOct 09, 2015 6:24 PM By MCM Staff
Jet.com has made a few splashes since the members-only marketplace officially launched 11 weeks ago. And word came this week that Jet.com eliminated its $50 membership fee. Here’s a look at Jet.com founder Marc Lore’s bold move, and the rest of the news that shaped the industry this week.
OmnichannelOct 05, 2015 2:27 PM By Curt Barry
Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?
OmnichannelOct 02, 2015 12:00 PM By MCM Staff
And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day. I mean, really, a retail store not open on Thanksgiving Day? That’s sacrilege! I’m kidding, of course. This whole phenomenon of retailers opening their doors on Thanksgiving Day so shoppers could beat the Black […]
OmnichannelOct 02, 2015 6:44 AM By MCM Staff
The site represents the culmination of Tourneau’s goal of bringing an innovative, omnichannel approach to the watch industry, a category that has traditionally been underserved in the ecommerce marketplace.
OmnichannelSep 28, 2015 10:40 AM By Tim Parry
The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season… Or will they?
OmnichannelSep 28, 2015 10:24 AM By Erwan Paccard
I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.
Posted 4 days ago
Posted 5 days ago