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MULTICHANNEL MERCHANT » OMNICHANNEL
OmnichannelSep 28, 2015 10:24 AM By Erwan Paccard
I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.
OmnichannelSep 25, 2015 12:09 PM By MCM Staff
The deadline for U.S. merchants to be on board with EMV technology is less than a week away. Here’s hoping the ecommerce world is prepared for the post-EMV world…
OmnichannelSep 24, 2015 10:22 AM By MCM Staff
Kohl’s announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. See what plans Kohl’s is ready to roll out.
OmnichannelSep 23, 2015 8:48 AM By MCM Staff
Deloitte not only forecasts an 8.5% to 9% increase in non-store sales in the online and mail order channels during the 2015 holiday season, but believed digital interactions will influence more than half of retail store sales. See exactly how much growth Deloitte expects, and what this figure reflects.
OmnichannelSep 21, 2015 11:49 AM By Tim Barton
Clienteling is sometimes considered a term to describe retailers using mobile POS to make orders on behalf of a customer, but its capabilities extend far beyond that. Here are six ways in which clienteling can raise in-store expectations, to deliver more satisfying consumer encounters.
OmnichannelSep 18, 2015 11:31 AM By MCM Staff
Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here! Well, at least it’s here for those in the retail industry. We all know this is the time to make any final tweaks and adjustments, and you can find some helpful hints, and more, in the latest Week in Review…
OmnichannelSep 16, 2015 11:56 AM By Daniela Forte
Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels. See the top nine omnichannel retail strategic priorities are for success.
OmnichannelSep 11, 2015 3:08 PM By MCM Staff
Happy 20th anniversary, eBay! We noticed you didn’t have “New Perception” on your wish list. But boy, would we like to give you one.
OmnichannelSep 09, 2015 11:52 AM By Mike O'Brien
Toys R Us, ahead of the holiday crowd, slashed its free shipping threshold for Toys R Us and Babies R Us from $49 to $19 except for some heavy/large items.
OmnichannelSep 09, 2015 10:26 AM By Mike O'Brien
Uber plans to provide dozens of retail and apparel brands in New York and San Francisco with same-day delivery, and is in talks with ecommerce platforms.
Posted 7 hours ago
by Zeke Hamdani
Posted 2 days ago