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Omnichannel ARCHIVE

Why Communication Breakdowns Cramp Omnichannel’s Style  Oct 13, 2015 5:37 PM By MCM Staff

In this video taken at Shop.org 2015, StellaService Co-Founder and CEO Jordy Leiser talks with Multichannel Merchant Managing Editor Tim Parry about some of the in-store communication breakdowns that keep many retailers from offering the perfect omnichannel experience.

Kohl’s Adds Same-Day Delivery in 6 New Markets with Deliv  Oct 12, 2015 3:53 PM By MCM Staff

Kohl’s has added same-day delivery service in 6 new markets, bringing the total to 9, with help from crowdsourced last-mile delivery provider Deliv.

Week In Review: It’s a Free for All for Jet.com  Oct 09, 2015 6:24 PM By MCM Staff

Jet.com has made a few splashes since the members-only marketplace officially launched 11 weeks ago. And word came this week that Jet.com eliminated its $50 membership fee. Here’s a look at Jet.com founder Marc Lore’s bold move, and the rest of the news that shaped the industry this week.

Inventory Systems, Availability Key to Serving Omnichannel Shoppers  Oct 05, 2015 2:27 PM By Curt Barry

Battling Amazon and customer expectations are major challenges, but supply chain and infrastructure are the real elephants in the room. How do you fix it?

Week in Review: Staples Won’t Open Doors on Thanksgiving Day  Oct 02, 2015 12:00 PM By MCM Staff

And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day. I mean, really, a retail store not open on Thanksgiving Day? That’s sacrilege! I’m kidding, of course. This whole phenomenon of retailers opening their doors on Thanksgiving Day so shoppers could beat the Black […]

Tourneau Launches New Ecommerce Store  Oct 02, 2015 6:44 AM By MCM Staff

The site represents the culmination of Tourneau’s goal of bringing an innovative, omnichannel approach to the watch industry, a category that has traditionally been underserved in the ecommerce marketplace.

Wishing You A Very Happy Omnichannel Holiday  Sep 28, 2015 10:40 AM By Tim Parry

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season… Or will they?

Omnichannel vs Multichannel: Are they so different?  Sep 28, 2015 10:24 AM By Erwan Paccard

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

Week in Review: You Down With EMV (Yeah You Know Me)  Sep 25, 2015 12:09 PM By MCM Staff

The deadline for U.S. merchants to be on board with EMV technology is less than a week away. Here’s hoping the ecommerce world is prepared for the post-EMV world…

Kohl’s Amps Up Digital for a Faster Omnichannel Experience  Sep 24, 2015 10:22 AM By MCM Staff

Kohl’s announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. See what plans Kohl’s is ready to roll out.






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