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OPERATIONS  Sep 01, 2000 9:30 PM By Mark Del Franco

Lessons from last Avoiding online fulfillment snafus this holiday season As the 20th-century philosopher George Santayana said, those who do not learn

From b-to-b supplier to partner, via the Web  Aug 01, 2000 9:30 PM By Robert J. Murray

In the business-to-business world, the World Wide Web is one of the most lucrative opportunities for growth to come along in years. According to Forrester

BANKRUPTCY PROTECTION: Frederick’s files Chapter 11  Aug 01, 2000 9:30 PM By Paul Miller

Despite filing, no layoffs or cutbacks are plannedAlthough Frederick’s of Hollywood filed for Chapter 11 bankruptcy protection last month, catalog vice

Mailers: USPS overstates contingency needs  Aug 01, 2000 9:30 PM By Paul Miller

How much of a contingency budget is too much? That question was at the heart of recent testimony in the current postal rate case.In testimony filed in

Norm Thompson bullish on recycled paper  Aug 01, 2000 9:30 PM By Paul Miller

In the November 1999 issue of Catalog Age, Norm Thompson president Becky Jewett wrote in an Executive Forum column that the apparel and gifts cataloger

CUSTOMER SERVICE: Multichannel service strategies  Aug 01, 2000 9:30 PM By Liz Kislik

Hiring and training the best reps for multiple selling channelsPhone calls. E-mails. Online text chats. Faxes. Handwritten letters. Call centers as we

Gearing up for hurricane season  Aug 01, 2000 9:30 PM By Shayn Ferriolo

Meteorologists are predicting a mean hurricane season for 2000, and catalogers that weathered September 1999′s Hurricane Floyd are battening down the

DEMOGRAPHICS: Setting their sites on seniors  Aug 01, 2000 9:30 PM By Shayn Ferriolo

Catalogers find that older shoppers do buy onlineIf online-usage surveys are to be believed, catalogers that target older consumers need not bother investing

LEGISLATIVE ROUNDUP: No news is good news  Aug 01, 2000 9:30 PM By Paul Miller

Little action on bills expected for rest of yearFew, if any, bills are expected to reach the House or Senate floors in the final months of the 106th Congress.

MANAGEMENT: Getting funding from the top  Aug 01, 2000 9:30 PM By Jane E. Zarem

How to convince upper management to boost your catalog budgetWhile many consumer catalogers are pure direct marketers, business-to-business mailers are






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