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Ylang 23 Expands Globally via Borderfree and MarketLive  Jan 07, 2015 10:12 AM By MCM Staff

Cross-border solutions provider Borderfree announced that high-end jewelry retailer Ylang 23 is the first of its retail partners to expand its global ecommerce capabilities through its new connector on the MarketLive ecommerce platform.

Avenue Gets 28.48% Sales Conversion Rate with Referral Marketing  Jan 06, 2015 5:41 PM By Tim Parry

Customer referrals for Avenue, a fashion leader for plus size clothing, are converting its ecommerce site into a word-of-mouth powerhouse. See what plans it has in place going forward.

FedEx to Increase Fuel Surcharges Effective Feb. 2  Jan 06, 2015 1:43 PM By Mike O'Brien

As it is losing money from fuel surcharge revenue due to falling oil prices, FedEx plans to increase its fuel surcharge rates on Feb. 2, effectively putting them in line with rates from rival UPS.

USPS Exceeds Holiday Delivery Projections  Jan 06, 2015 1:03 PM By Daniela Forte

The U.S. Postal Service exceeded its holiday delivery projections for 2014. See what steps the USPS took for both retailers and customers.

Tmall Global GMV Up 1,000% Since February Launch  Jan 05, 2015 11:48 AM By Melanie Lee

Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said. Total gross merchandise volume (GMV) for retailers hosted by Tmall Global was up in excess of 1,000% […]

Amazon Falling Back to the Pack in Customer Satisfaction  Jan 01, 2015 7:51 PM By MCM Staff

The 2014 Answers Experience Index reveals that Amazon’s customer satisfaction score slipped to 83, tying it with QVC for the highest score among the top 100 ecommerce sites measured. Here’s a look at how far Amazon’s score has fallen in just one year.

Christmas Day Online Sales Up 8.3%  Dec 26, 2014 11:32 AM By Tim Parry

Christmas Day online sales were up 8.3% over the same period on Christmas Day 2013, according to trends reported by the IBM Digital Analytics Benchmark. And, as was the case throughout the holiday season, mobile commerce had a big impact.

Amazon Signed Up More than 10 Million New Prime Members  Dec 26, 2014 11:11 AM By Tim Parry

Amazon’s 20th holiday season brought record growth to the company’s fast, free shipping program Amazon Prime – more than 10 million new members worldwide tried Prime for the first time.

USPS Inspector General Says Sunday Delivery Inefficient  Dec 23, 2014 4:43 PM By Mike O'Brien

The USPS OIG said the USPS has been inefficient in handling Sunday deliveries for major customer Amazon, leading to over $350,000 in additional costs.

Google Express Seeing Holiday Gains in Battle with Amazon  Dec 23, 2014 1:48 PM By Mike O'Brien

Google is seeing gains in its Google Express same-day delivery service this holiday season, as it looks to claw back ecommerce search traffic lost to Amazon.com because more consumers are going there for product research.

According to Google, as cited in an article by Bloomberg, Google Express handled 50% more toys in the two weeks after the Thanksgiving holiday, while sales of books rose more than 30%.






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