Amazon Tops ForeSee’s Holiday E-Retail Satisfaction Index

Dec 27, 2012 7:09 PM  By

ForeSee Holiday Customer Satisfaction Study: Amazon Sets Standard; JCPenney, Apple, Dell Drop (via PR Newswire)

ANN ARBOR, Mich., Dec. 27, 2012 /PRNewswire/ — Internet-retail giant Amazon remains at the head of the class, according to the annual Holiday E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. The eighth annual report—based on more than 24,000 customer surveys…