Innotrac Releases SmartHub Findings on Ecommerce Experience  Dec 14, 2012 7:01 PM By MCM staff

Innotrac Corporation announced the results of its latest SmartHub eCommerce benchmark analysis, which was based on a sampling of orders placed in August of this year. The report evaluated over 100 merchants across 56 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service, and returns.

Deloitte Consumer Spending Index Retreats  Dec 13, 2012 7:11 PM By MCM staff

After nearly a year of steady gains, the Deloitte Consumer Spending Index fell in November due to a slowdown in the rise of new home prices and an accelerating decline in real wages. The Index tracks consumer cash flow as an indicator of future consumer spending.

ComScore: Green Monday Spending Jumps 13%  Dec 13, 2012 6:46 PM By MCM staff

Green Monday (Dec. 10) reached $1.275 billion in spending, up 13 percent vs. last year and ranking as the third heaviest online spending day for the season-to-date after Cyber Monday ($1.465 billion) and Tuesday, Dec. 4 ($1.362 billion), according to figures released by online measurement service comScore.

Harris Poll Shows Best Buy and Walmart are Most Showroomed  Dec 12, 2012 5:13 PM By MCM staff

When showroomers are asked to name the online retailer they most frequently purchase from after visiting a brick and mortar store, Amazon (57%) is the dominant response; the online mega-retailer is mentioned by the majority of showroomers, at more than a 10:1 ratio over the next strongest mentions (eBay and Walmart, at 5% each). Other online retailers mentioned by over 1% of showroomers include Best Buy (3%), Target, Lowe’s and Home Depot (2% each).
PR Newswire (

Holiday Shoppers Spent $26.6 Billion Online  Dec 10, 2012 7:06 PM By MCM staff

Online shoppers have spent $26.6 billion to date this holiday season, according to comScore, marking a 13% increase versus the corresponding days last year. The most recent week saw three individual days eclipse $1 billion in spending

Acquity Group Expands Canadian Presence  Dec 08, 2012 12:06 AM By MCM staff

Acquity Group, a Brand eCommerce and digital marketing company, has announced that it will be opening a Toronto, Canada office to help boost business development in North America.

Poll: 66 Million Have Yet To Begin Their Holiday Shopping  Dec 07, 2012 11:55 PM By MCM staff

According to a recent Consumer Report’s poll, 66 million Americans have yet to begin their holiday shopping. The poll also shows that a lot of Americans are concerned about finding deals and over spending on certain items.

ComScore Says Online Holiday Spending Up 14%  Dec 05, 2012 10:13 PM By MCM staff

For the holiday season-to-date $21.4 billion has been spent online, marking a 14-percent increase versus the corresponding days last year. The most recent week saw three individual days eclipse $1 billion in spending, led by Cyber Monday, which became the heaviest online spending day on record at $1.46 billion.

Study Finds 82% of Top 50 Retailers Have Basic Mobile Offerings  Dec 04, 2012 11:12 PM By MCM staff

Acquity Group Study Finds 82% of Top 50 Retailers Have Basic Mobile Offerings; Only 10% Bring Digital Experience In-Store (via PR Newswire) CHICAGO, Dec. 4,

Six Strategies for Brick and Mortar Retailers Competing in a Digital World  Dec 04, 2012 1:59 AM By MCM staff

Randall Stone, senior partner and director of customer experience and retail design at Lippincott (, has been helping retailers to identify, design and communicate brand experiences to their customers for more than 25 years. His client experience includes Starbucks, Foot Locker, RadioShack and The Limited, among others. Mr. Stone has identified several retail strategies that are being used to enhance in-store shopping experiences this holiday season and beyond.

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