Salary Survey

New York-based TeleManagement Search is out with its 2006 contact center, telesales, and customer service national salary guide.

The recruitment consultancy reports that a vice president of outbound telemarketing for a consumer business with P/L, marketing, and operations responsibility pulled down an average salary of $107,500. The range extended from $94,700 to a high of $115,400. The same position at a business-to-business company averaged a slightly higher wage of $121,800.

A vice president of customer service with responsibility for setting the goals and direction of the customer service function had an average salary of $123,200. The low was $105,900; the high, $140,100.

The average salary for a training manager with responsibility for interviewing and hiring as well as employee training was $69,000. The lowest reported salary was $64,200. The highest report salary was $76,400.

A scheduling and forecasting manager, whose duties include developing short and long-term forecasting, staffing, and capacity requirement to meet service levels, averaged $65,900 a year. The lowest salary was $59,600; the highest was $73,800.

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.