Service Provider Opens Disaster Recovery Center

Floods. Hurricanes. Snowstorms. Mother Nature’s wrath was certainly felt in 2005. For companies with a lone contact center, such incidents can lead to significant downtime in operations and the loss of sales and customers.

One way to protect yourself from such disaste is to have access to a service provider with redundant facilities. That’s why Dallas-based speech technology provider Message Technologies recently opened a disaster recovery facility near its headquarters. With twelve telecom switch companies and easy connectivity to any major carrier, Message Tech ensures that its IVR and live agent clients can connect using their existing telephone service provider. The facility has dual municipal power grids, battery and generator backup, and redundant Internet connectivity.

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.