Floods. Hurricanes. Snowstorms. Mother Nature’s wrath was certainly felt in 2005. For companies with a lone contact center, such incidents can lead to significant downtime in operations and the loss of sales and customers.
One way to protect yourself from such disaste is to have access to a service provider with redundant facilities. That’s why Dallas-based speech technology provider Message Technologies recently opened a disaster recovery facility near its headquarters. With twelve telecom switch companies and easy connectivity to any major carrier, Message Tech ensures that its IVR and live agent clients can connect using their existing telephone service provider. The facility has dual municipal power grids, battery and generator backup, and redundant Internet connectivity.