Sharper Image, “Consumer Reports” Face Off in Court

San Francisco-based cataloger/retailer Sharper Image wants to clear the air over what it says is inaccurate and misleading editorial content published in “Consumer Reports” magazine–and on Friday it went to court to do so.

In a federal lawsuit, Sharper Image accused the magazine’s owner, Consumers Union, of publishing inaccurate information pertaining to the marketer’s Ionic Breeze Silent Air Purifier. Consumers Union stands by its report, which found that the device produced “almost no measurable reduction in airborne particles.” Federal judge Maxine Chesney began hearing the case this past Friday.

According to published reports, Consumers Union attorney Steven Williams told the court, “If it’s accurate and it portrays you in a bad light, that’s too bad,” He added that, in the publisher’s comparison to other air purifiers, “Their product performed worse than all the others.” Consumers Union asked the judge to dismiss the case.

Reports also said that E. Robert Wallach, the attorney for Sharper Image, told the judge that the two articles about the air purifier published by “Consumer Reports” in 2002 and 2003 were “incomplete, inaccurate, and at times very misleading.”

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.