Staples to Combine Catalog, Internet Divisions

Framingham, MA—In a cost-cutting effort, office supplies retailer Staples, which operates the Quill Corp. catalog, plans to combine its small-business and catalog units with its e-commerce division, Staples expects to broaden its client base while cutting redundant operational and administrative costs; it also has curtailed plans, announced in September, to spin off with an initial public offering. Instead, Staples will convert stock into Staples common stock.

The catalog/Internet unit will combine merchandising, marketing, and customer support teams. The move was spurred by the company’s 21% drop in fourth-quarter operating profit, although revenue increased five-fold for the company’s fiscal year ended Feb. 3. president Jeanne Lewis will serve as president of Quill as well.

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.