As part of its organizational restructuring process resulting from its acquisition of the J. Jill Group, apparel cataloger/retailer Talbots said Monday that it would close its Hingham, MA, contact center.
Located in Talbots’ headquarters, the contact center employs 59 part-time and 91 full-time workers. The company’s centers in Knoxville, TN, and Tilton, NH, will handle all customer calls for Talbots and J. Jill. All positions in the Hingham center’s corporate customer service and direct marketing information systems areas will remain in Hingham, however.
In a press release, Talbots chairman Arnold B. Zetcher said that the decision to close the Hingham call center was “difficult but necessary” to streamline operations. He said it also reflected the migration of more customers to the Web.
Talbots employs about 300 at the Knoxville center and about 120 in Tilton. Both serve as distribution centers as well as call centers.