Technology ARCHIVE

The Three Stages of Social Customer Service  Jun 30, 2014 10:38 AM By Mike O'Brien

A recent study by Forrester Consulting commissioned by Conversocial, identified three stages of social customer service maturity.

Retailers Mixed on Impact of Amazon Fire Phone  Jun 26, 2014 2:00 PM By Mike O'Brien

Retailers and retail experts contacted by Multichannel Merchant were mixed in terms of the impact of the new Amazon Fire phone.

OverstockArt.com Launches New Version of iPad Application  Jun 26, 2014 1:17 PM By Daniela Forte

OverstockArt.com re-launched its iPad app version 6.0 earlier this week, which promises a more interactive experience between the brand and customer.

Study: 83% of Retail Execs Say Supply Chain Not Optimized  Jun 24, 2014 12:31 PM By Mike O'Brien

In a new study from PwC, commissioned by JDA Software, 83% of retail executives said their supply chains were not optimized for omnichannel.

GoECart, Bongo International Partner on Global Ecommerce Offering  Jun 19, 2014 12:15 PM By Mike O'Brien

GoECart has partnered with Bongo International to make global ecommerce easier and quicker for GoECart customers.

Shoe Carnival to Roll out Ship-From-Store  Jun 04, 2014 3:52 PM By Mike O'Brien

Shoe Carnival said its transition from 3PL to ship-from-store is foundational in terms of its overall omnichannel strategy.

Seven Ways to Merge the Physical and Digital with Order Management  Jun 03, 2014 12:30 PM By MCM Staff

Retailers must blend the physical and digital worlds into a seamless omnichannel experience to attract and retain today’s empowered shoppers.

Warehouse Management Systems, Warehouse Control Systems: Partners in Distribution Efficiency  Jun 03, 2014 12:12 PM By MCM Staff

Experts in operations and fulfillment agree there is a place for both warehouse management systems (WMS) and warehouse control systems (WCS).

The Importance of Keeping the Soul in Ecommerce Shopkeeping  May 27, 2014 4:53 PM By Bernard Luthi

In ecommerce, retailers must strike a balance between operational efficiency and the human interaction that fosters consumer loyalty.

One-to-One Takes On a Whole New Meaning  May 27, 2014 2:01 PM By Ellen Shannon

For years, technology has enabled customer communication to be more personalized. Finally, one-to-one nirvana may be just around the bend.






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