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MULTICHANNEL MERCHANT » TECHNOLOGY
TechnologyMay 13, 2013 4:07 PM By Daniela Forte
Analytics are rapidly transforming and Vinod Kumar, eCommerce strategist for Demandware shared some of the highlights from a particular session he attended during the Demandware XChange Conference that covered the evolving usage of analytics within a retail organization, in a blog post. Speakers for the session included Greg Girard of IDC Retail Insights, John Esquire of eCommera, and Cortney Easterwood of Demandware.
TechnologyMay 09, 2013 8:12 PM By Erin Lynch
brand followers are not just about using social media to gain coupons or deals from retailers, it’s the place to be heard. This infographic touches on the many ways retailers can use social media for customer service and how that can turn your company from “good” to “great.”
TechnologyMay 09, 2013 3:49 PM By Erin Lynch
More than two-thirds of Americans prefer to shop in traditional, brick and mortar stores than online commerce sites, according to a recent survey. The survey found that shoppers gravitate towards retail locations that offer customized shopping experiences.
TechnologyMay 08, 2013 6:08 PM By Erin Lynch
When it comes to reaching out to the consumer and getting them to act, it appears that SMS marketing maybe the trick.
TechnologyMay 08, 2013 9:03 AM By Tim Parry
NetSuite Extends Leadership In Order Management (via PR Newswire) Acquisition of OrderMotion Strengthens NetSuite Order Management System, Bringing Leading Solution to Demandware and Magento Customers Download image NetSuite. Where Business is Going. (PRNewsFoto/NetSuite Inc.) SAN MATEO, Calif., May 8, 2013 /PRNewswire/ – NetSuite Inc. ( NYSE: N), the industry’…
TechnologyMay 06, 2013 7:44 PM By Erin Lynch
Is your contact center ready to go mobile? With smartphone use continually growing, more and more shoppers are going to look for a mobile ready contact center.
TechnologyMay 02, 2013 8:28 PM By Erin Lynch
Nearly half of the mobile users that visit ecommerce sites on their phones are smartphone users, according to SLI Systems. Which means that your site and, and more importantly, your search functions need to be mobile and tablet ready.
TechnologyMay 02, 2013 6:55 PM By Erin Lynch
While retailers are obsessing over how to avoid cart abandonment, they might want to start looking at their home and product pages first in order to decrease early abandoners
TechnologyMay 02, 2013 2:34 PM By Erin Lynch
Customer service is key when it comes to boosting sales, customer engagement and satisfaction. Let’s face it; a happy customer is a buying customer.
TechnologyMay 01, 2013 3:54 PM By Daniela Forte
TigerDirect.com, an online seller of consumer electronics has chosen to use SiteSpect, a provider of non-intrusive optimization solutions as its multivariate testing and targeting provider, SiteSpect announced in a press release.