Technology ARCHIVE

Safeguarding From Erroneous Shipping Charges  Jan 03, 2013 12:56 AM By Rob Martinez

Merchandise shippers are wise to take measures to safeguard against erroneous charges buried within parcel invoices. There are dozens of

3 Reasons Online Customers Never Return  Jan 02, 2013 9:36 PM By Mark Simpson

It doesn

Using Split Testing and Retargeting to Boost Mobile Conversions  Dec 28, 2012 10:39 PM By MCM staff

Mobile messaging analytics, as part of a well-thought out mobile marketing strategy, can help brands and retailers gain actionable business intelligence. They can then use that data to craft push, SMS and mobile email messages that are relevant, add value and are selectively timed.

Best Buy Swaps Email Out for Live Chat  Dec 22, 2012 12:10 AM By Erin Lynch

Best Buy has removed the email contact from its customer service page. The company says the decision was based on consumer feedback, but others feel like it was based on poor performance.

Same-day Delivery Transforms Retail  Dec 18, 2012 11:18 PM By Erin Lynch

While various shipping options such as same-day delivery and in-store pickup are becoming common place for many retailers, the concepts are beginning to change the way consumers shop. Here are a few tips from Shop.org on how to master your fulfillment options to best meet your customers needs.

Mobile Shopping at EMS a Breeze  Nov 27, 2012 3:24 AM By Erin Lynch

EMS did not skip a beat with its Cyber Monday ready mobile page. It was fast, the fonts, colors and graphics all stuck out, and it was very easy to navigate through.

How to Excel in the Holiday Season Ecommerce Frenzy  Nov 16, 2012 9:32 PM By Scott LiPera

The best laid plans at times fall short without timely feedback loops using real-time data paired with rapid decision-making. Even top Internet Retailers struggle to map adequate bandwidth, resources and skillsets at critical holiday season. Many ecommerce companies have found an answer, they partner with knowledge processing outsourcing companies (KPOs).

A Focused Approach to Acquiring Email Subscribers  Oct 31, 2012 6:38 PM By Ken Burke

While it may seem that growing your subscriber lists by any means possible is a good goal, in reality, a focused approach is best. To build your subscriber list organically and methodically across touchpoints, consider the following strategies.

5 Steps to Improve your Contact Center Results  Oct 29, 2012 7:35 PM By Mariann McDonagh

Even as the contact center continually evolves to handle new channels and greater complexity, improving the efficiency and productivity of your customer experience agents doesn

Online Sales Tax Will Create Ecommerce Chaos  Oct 09, 2012 12:56 AM By Jim Tierney

Steve DelBianco, executive director of NetChoice, said there is “big momentum” for federal legislation that would allow states to require online retailers to collect sales tax






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