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MULTICHANNEL MERCHANT » TECHNOLOGY
TechnologyFeb 24, 2014 11:37 AM By Chris Vodola
Every customer touchpoint gives you, the retailer, the opportunity to deliver a “wow” experience — one that keeps the customer coming back and telling their friends about the experience. Get back to basics with these five tactics for empowering your customer service employees while simultaneously ensuring your customers feel taken care of when they reach out for help.
TechnologyFeb 20, 2014 10:55 AM By Erin Lynch
If the 2013 holiday season will be remembered for anything in the ecommerce world, it very well could be how the lack of communication between merchants, carriers and shoppers created an unsatisfactory shopping experience, which is exactly why RibbedTee.com decided to be as upfront as possible regarding a lag in inventory.
TechnologyFeb 17, 2014 3:32 PM By Dr. Melody King
Facebook’s autoplay feature is a boon to marketers who are trying to attract more eyeballs and generate more sharing on Facebook. It’s a relatively low-key way of delivering video about products or brands without causing users to be annoyed by an “intrusive” video popping up unexpectedly (and noisily) on a webpage they’re reading.
TechnologyFeb 17, 2014 2:49 PM By Tim Parry
Is Bitcoin about to change the way we pay for goods and services on the Internet? Or is Bitcoin just another alternative payment method that comes in like a lion and goes out like a lamb?
TechnologyFeb 10, 2014 3:08 PM By Erin Lynch
Mike Schwarz, founder of RibbedTee.com, took the time to get candid with Multichannel Merchant about his own personal shopping habits, his shipping preferences, and what merchant he admires right now, and some other things you may not know about him.
TechnologyFeb 08, 2014 2:31 PM By Tim Parry
As buzz about Bitcoin continues to build, the question is often asked – will consumers embrace this alternative currency? A new nationwide survey conducted for TheStreet by GfK1 shows that consumers do not understand Bitcoin and have little interest in owning it.
TechnologyFeb 07, 2014 7:52 PM By Andrew Hodes
Retail marketers have been busy examining the results of their holiday initiatives to reflect on what worked, what didn’t and what can be improved. From a technology perspective, here are three of the most poignant lessons that can provide valuable guidance for retail marketers in the coming year.
TechnologyFeb 07, 2014 3:47 PM By MCM Staff
As retailers increasingly look to mobile as a way to generate revenue, fraud threats are impacting merchants to the tune of $283 for every $100 of actual fraud losses through mobile devices.
TechnologyFeb 07, 2014 6:07 AM By MCM Staff
What can businesses and retailers learn from Target security breach? Here are some of key takeaway tips from WatchGuard Technologies’ Director of Security Strategy and Research Corey Nachreiner.
TechnologyFeb 04, 2014 3:45 PM By MCM Staff
The National Retail Federation has urged Congress to take a comprehensive approach as it contemplates a national response to criminal cyberattacks in which millions of consumers’ credit and debit card numbers were stolen.