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Technology ARCHIVE

Payment Security Breaches Can Be Prevented  Jan 16, 2014 6:08 PM By Tim Parry

Karisse Hendrick, the U.S. program manager for the Merchant Risk Council, talks about what merchants can do to prevent payment security breaches from happening, what threats to watch out for, and how to let your customers know they may be victims.

Using Big Data to Improve Contact Center Operations  Jan 16, 2014 11:24 AM By Erin Lynch

While big data might seem like it generally falls into the silo of the marketing department, more and more merchants are finding out that not only is it just as beneficial in the contact center, but it could also give you an edge against your competitors.

Overstock.com Sees $130,000 in Sales with Bitcoin Payment Option  Jan 15, 2014 2:43 PM By Erin Lynch

Overstock.com CEO Patrick M. Byrne took to Twitter to announce that within 24-hours of implementing Bitcoin as a possible payment option, his company received $130,000 in orders paid in the crypto-currency.

How to Avoid the Post-Holiday Blues  Jan 14, 2014 10:43 AM By Maria Haggerty

In the weeks after the holidays, many retailers simply resign themselves to sluggish traffic and anemic sales totals. The good news is that it doesn’t have to be that way. Although you may not be able to replicate the fever pitch of the holiday shopping season, with the right strategy in customization, fulfillment, customer service, and discounts, you can stimulate retail activity and avoid the post-holiday blues.

IBM Study of 30,000 Global Consumers Shows Importance of Personalization  Jan 13, 2014 4:32 PM By Erin Lynch

A new IBM study of more than 30,000 global consumers released at the 2014 National Retail Federation convention found consumers are willing to share their personal information with retailers, particularly if they get good value in exchange.

Microsoft Extends Leadership in End-to-End Customer Interactions and Omnichannel Operations  Jan 13, 2014 11:29 AM By MCM Staff

Microsoft Dynamics introduces advanced end-to-end capabilities for omni-channel retailing and supply-chain management; announces alliances with industry leaders Vantiv, Sitecore and an expanded relationship with IBM.

Sitecore Partners with Microsoft to Build Joint Ecommerce Solution  Jan 13, 2014 11:22 AM By MCM Staff

Sitecore, today announced at the National Retail Federation’s Annual Convention that it will integrate its leading customer experience platform with Microsoft Dynamics’ powerful omnichannel commerce capabilities.

Retailers Turn to NetSuite for Seamless Omnichannel Experience  Jan 13, 2014 11:13 AM By MCM Staff

Several retailers join NetSuite SuiteCommerce to run their end-to-end omnichannel business. NetSuite announced that
Ibex Outdoor Clothing, Wisteria and George’s Music among the many retailers.

Overstock.com Becomes First Retailer to Accept Bitcoin  Jan 10, 2014 1:49 PM By MCM Staff

Overstock.com has announced it is now accepting the controversial cryptocurrency, Bitcoin, as a form of payment along with Visa, MasterCard and PayPal.

Target: Security Breach Affected 70 Million Customers  Jan 10, 2014 8:50 AM By Tim Parry

As part of its ongoing investigation into a security breach discovered last month, Target has determined that the stolen information includes names, mailing addresses, phone numbers or email addresses for up to 70 million individuals.






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