The Customer is King: National Geographic School Publishing’s Approach to Customer Service

Sep 29, 2010 11:30 PM  By

Free Live Webinar – Wednesday, September 29, 2010 – 2:00 p.m. ET / 11:00 a.m PT

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Even in difficult economic times, the customer is king. Customers might be reluctant to part with their money, but are willing to spend if they know for certain that they will get the right product and great service from your company.

As you’re looking for ways to “do more with less,” one thing that can’t be overlooked is high quality customer service.

Join us for a real-world case study view of how CDS Global customer National Geographic School Publishing places customers first without sacrificing quality.

Register Now For This Live Webinar

Presented by: Jim Tierney
Senior Writer
Multichannel Merchant

M. Jeffery Coppola, CPIM
Vice President
Customer Care & Fulfillment
National Geographic
School Publishing

 

Dave Dutch
Senior Vice President, Business Solutions
CDS Global