The Customer is King: National Geographic School Publishing’s Approach to Customer Service

Free Live Webinar – Wednesday, September 29, 2010 – 2:00 p.m. ET / 11:00 a.m PT

Register Now For This Live Webinar

Even in difficult economic times, the customer is king. Customers might be reluctant to part with their money, but are willing to spend if they know for certain that they will get the right product and great service from your company.

As you’re looking for ways to “do more with less,” one thing that can’t be overlooked is high quality customer service.

Join us for a real-world case study view of how CDS Global customer National Geographic School Publishing places customers first without sacrificing quality.

Register Now For This Live Webinar

Presented by: Jim Tierney
Senior Writer
Multichannel Merchant

M. Jeffery Coppola, CPIM
Vice President
Customer Care & Fulfillment
National Geographic
School Publishing

 

Dave Dutch
Senior Vice President, Business Solutions
CDS Global

Partner Content

3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Build the Foundation for Great Customer Experiences - NetSuite
Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.