The Secret Shopper: Mall Crawl

This month, The Secret Shopper went on a mall crawl, visiting the retail locations of multichannel marketers in Connecticut, New York, and Texas to see if their catalogs were available.

COMPANY CATALOG IN STORE?
American Eagle Outfitters yes
Banana Republic yes (3 stores)
Bath & Body Works no (2 stores)
The Body Shop no
Bombay & Co. yes
Brooks Brothers yes (2 stores); no (1 store)
Brookstone yes (2 stores)
Coach yes (2 stores)
Colorado Pen Co. no
Crabtree & Evelyn yes (1 store); no (1 store)
Crate & Barrel yes (1 store); no (1 store)
The Discovery Store no (2 stores)
The Disney Store yes
Eddie Bauer yes (2 stores); no (1 store — though it had Web kiosks and catalogs for in-store use)
FAO Schwarz no
Godiva yes (2 stores)
Hanna Andersson yes (only upon request)
Harry and David yes (all three Bear Creek books)
Hold Everything! yes
J. Crew yes (1 store); no (1 store)
Limited Too no
L’Occitane yes (but Spanish-language only)
Macy’s yes
Motherhood Maternity no
Naturalizer yes
Pottery Barn yes (3 stores)
Restoration Hardware yes (2 stores)
The Sharper Image yes (1 store); no (1 store)
Talbots yes (2 stores; though in one, only upon request); no (1 store)
Talbots Kids yes
Victoria’s Secret yes (3 stores, though in one, it cost $5, refunded upon purchase); no (1 store)
Williams-Sonoma yes (2 stores)
Yankee Candle yes

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.