U.S. Online Market to Reach $65 Billion in 2001

Washington–The online retail market is expected to grow 45% in 2001, to $65 billion, according to a recent Shop.org study conducted by The Boston Consulting Group. The study, which looked at the data of 550 retailers—156 of which participated in the survey—concluded that operating losses decreased as a percentage of revenue in 2000, from 19% in 1999, to 13%, or $5.6 billion. The study also found that 72% of catalogers, 43% of store-based retailers, and 27% of pure-play e-commerce sites are profitable at an operating level. What’s more, customer acquisition costs for all online retailers fell from an average of $38 in 1999 to $29 in 2000.

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.