Columbus, OH—Multichannel women’s apparel marketer Victoria’s Secret is closing its call center here. According to spokesperson Angelika McCelland, the company’s call centers in Kettering, OH, and Rio Rancho, NM, which already handle about 90% of the incoming calls, will now field the calls formerly handled by the Columbus call center.
But the company does not plan to lay off staff. The move affects about 470 workers, all of whom have the opportunity to transfer. Kettering is about 90 minutes from Columbus. Employees who choose not to work in Kettering, McClelland says, will be given a severance package of 60 days’ pay and benefits, plus outplacement assistance.