Omnichannel retail order and fulfillment software firm SalesWarp has deployed its solution throughout the entire national chain of specialty youth apparel retailer Zumiez.
To meet its goal of better serving customers, Zumiez needed a technology solution to leverage its store footprint for fulfillment needs that could be implemented quickly. After performing a thorough market analysis, Zumiez selected SalesWarp’s enterprise Distributed Order Management (DOM) system and in-store fulfillment application.
“Zumiez wanted a technology partner who really understood our vision and culture, and we found it with SalesWarp,” said Rory Hudson, Vice President of IT for Zumiez. “We wanted an order and fulfillment solution that focused on putting the customer experience first, and SalesWarp has exceeded our expectations. We could not be more impressed with their technical team’s ability to seamlessly integrate our key systems and to do so in such a short period of time.”
David Potts, founder and CEO of SalesWarp, said the innovative culture of Zumiez was key to achieving successful results quickly. “While much of the retail industry remains stuck in legacy systems that fail to scale flexibly, the leaders at Zumiez just get it,” Potts said. “The Zumiez team is proving every day that embracing true innovation leads to better results for both the company and its customers.”
SalesWarp provides a real-time inventory solution for 600-plus U.S. stores and warehouses for Zumiez, enabling a complete and real-time dashboard view of all orders, deliveries, and in-store pickups. It enables a faster and more accurate order fulfillment process, which ultimately enhances the shopping experience for Zumiez customers.