JackThreads Talks About Using Social Media in the Contact Center
JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company’s success.
customer experience
Walmart Plans Heavy Investment in Ecommerce
Walmart plans to invest at least $1.2 billion in its digital and ecommerce business the year ahead. See what other ecommerce initiatives have planned.
Bizrate Insights Finds Late Deliveries Could Cost Amazon Prime Almost 10% of Members
Nearly 10% of Amazon Prime members are considering non-renewal because of late deliveries, Bizrate Insights found in a new survey.
Why Customers Prefer Online Shopping
More and more shoppers are opting to buy online than in-store. This infographic by Nextopia illustrates the various reasons why people are moving away from the shopping mall to the screen.
Banana Republic Offering Free Same-Day Shipping for Holidays
In the never-ending battle for holiday shopping dollars, clothing retailer Banana Republic is offering free same-day shipping from Wednesday, Dec. 17 through Tuesday, Dec. 23 as part of its “Procrastinators Event” promotional program, the company said in a press release.
Through crowdsourced same-day shipping provider Deliv, customers who use Banana Republic’s reserve in store option on its website can opt for free same-day delivery in eight cities: San Francisco, Palo Alto, Los Angeles, Chicago, New Jersey, Washington D.C., Houston and Seattle.
Is Amazon Still the King of Online Customer Satisfaction?
Based on the preliminary consumer shopping data from the Answers Experience Index: 2014 U.S. Retail Report, Amazon is once again leading in online customer satisfaction. But its leadership is eroding. Here’s a look at who’s gaining on Amazon, and other key findings on holiday season behavior.