In today’s retail economy, customers have high expectations. Excellent customer service starts with offering a speedy and seamless experience across your support channels. See other ways your customer service can shine.
Kohl’s announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. See what plans Kohl’s is ready to roll out.
By incorporating new physical and technological methods into the fold, the shopping experience will extend beyond the physical space and into the digital and emotional realm. Here are four major changes to expect from the shopping mall of the future and how retailers should prepare to capitalize on them.
Making your customers feel important in all facets of the shopping experience is important. The best way to do that is to personalize the customer experience at every touch point throughout the shopper’s journey. read more in this executive summary from Multichannel Merchant.
A Macy’s exec told IRCE attendees that buy online/pickup in store demand will be 3x higher during this year’s peak season than it was last December.
Exploiting synergies between physical and digital assets, and being guest-obsessed, not channel-obsessed, can beat Amazon, Target.com president tells IRCE.
kate spade new york and True Fit announced a partnership to provide personalized fit and size recommendations for kate spade new york branded apparel and footwear on katespade.com.
Omnichannel retailers are getting a hang of mobile, and are upping the in-store experience. But are omnichannel retailers offering up a seamless retailing experience? The results of Accenture new study may surprise you.
Convenience, flexible delivery and payment options continue influence online consumers worldwide, says a new study conducted by comScore on behalf of UPS.
Is the dress blue and black or white and gold? Should consumers adjust their settings, or do retailers need to fine-tune their game?