BBB and Korea Consumer Agency Sign Cross-Border Dispute Resolution Agreement

| Tim Parry

The Council of Better Business Bureaus and the Korea Consumer Agency have signed an agreement to offer cross-border dispute resolution for Korean consumers who purchase goods and services from companies in North America, and for consumers in the U.S., Canada and Mexico who purchase from companies in the Republic of Korea.

cross-border ecommerce

6 Tips to Globalize Your Address Forms

| Henry Thomas

While most addresses around the world have commonly understood formats, there are some idiosyncrasies that could trip up even the savviest web developer. With Growing Global 2015 now just a few weeks away, we wanted to share some top considerations when dealing with international addresses.

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

Are Your Global Ecommerce Sales Growing?

| Tim Parry

If you’re a retailer or a B2B merchant, and you’re selling across borders, then we want you to share your knowledge at Growing Global 2015. Here’s how you can become a part of our speaker faculty.

Taking your Contact Center Across Borders

| Frank Ortiz

Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U.S. or overseas. Here’s why you need to also think about a PCI compliant cloud-based payment processing solution.

A Deep Dive Into the 2014 Pitney Bowes Global Online Shopping Study

| Tim Parry

A successful international strategy centers on providing buyers with clarity and accuracy in the online buying process, certainty and transparency in delivery, and competitive pricing. Here’s a deep dive into the results of the 2014 Pitney Bowes Global Online Shopping Study results.

Localized Sales Help Fuel Digi-Key’s 2014 European Sales Growth

| Tim Parry

Digi-Key attributes this 26% sales growth to its continued global expansion of local sales and support resources and the strength of its next generation, hybrid distribution model which combines ecommerce savvy with personalized value-add services. Here’s a look at how Digi-Key’s global growth is driven.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

Bringing Your Contact Center Across Borders

| Tim Parry

With the growing popularity of cross-border ecommerce, do you need to expand your contact center strategy? Depending on which countries you ship to should determine if you need additional contact center needs, or the need to outsource services. Here’s how Brooks Brothers works with its global customers.