women in operations

Women are Making Big Strides in D-to-C Operations

| Tim Parry

Angie Stocklin has a BS, Psychology and an Ed.S, School Psychology. Pooja Agarwal has a BA in Economics and Anthropology from the University of Michigan. So what led them into the male-dominated field of direct-to-customer operations? In Multichannel Merchant’s September 2016 issue, we look at the success stories and accomplishments of Stocklin, Agarwal, and eight other female D-to-C operations executives.

Office Depot

Roland Smith Retiring, Office Depot Reorganizing Executive Committee

| Tim Parry

With its merger with office supplies rival Staples off the table, Office Depot, Inc. is taking care of business. Office Depot is reorganizing its executive committee to better align with a three-year strategic plan unveiled by the company during its second quarter earnings call earlier this month. And that includes the retirement of its CEO, Roland Smith.

Google, Barnes & Noble, ecommerce, same-day delivery, delivery, Amazon, brick-and-mortar, local couriers, retailers, retail, online retail, ecommerce fulfillment

Barnes & Noble Closes Book on CEO Boire

| Tim Parry

The Board of Directors of Barnes & Noble Inc. has determined that it was in the best interests of all parties for CEO Ronald D. Boire to leave the company, less than a year before he started with the company. So what’s next for the bookseller?

Gander Mountain

Gander Mountain Reels In Former Sports Authority CMO

| Tim Parry

Outdoor specialty retailer Gander Mountain announced today that former Sports Authority Executive Vice President, Chief Marketing Officer, and Chief Digital Officer Ron Stoupa has joined the company as Senior Vice President of Marketing and Ecommerce

Utilizing VoC Data to Drive Change

| Angie Stocklin

Voice of the customer (VoC) data is important to any company, as it allows you to adjust your strategy and implement new projects across departments. Here is how Readers.com uses VoC data to continually improve its business though capturing data, analyzing the feedback, making changes, and monitoring results.

Michael Archbold Out as GNC’s CEO

| Daniela Forte

Michael Archbold has resigned as CEO of vitamins and supplements seller GNC Holdings, and is being replaced on an interim basis by industry veteran Robert Moran. Here’s a look at what led to the change in leadership.

Jeff Gennette

Jeff Gennette Will Replace Terry Lundgren as Macy’s Inc.’s CEO

| MCM Staff

Terry J. Lundgren, Macy’s Inc.’s CEO since 2003 and Chairman since 2004, will transition the position of CEO to Jeff Gennette in the first quarter of 2017. Gennette will join the Macy’s, Inc. board of directors, effective today – bringing the size of the board to 14 members. He will assume additional management responsibility during the transition period, including oversight of the Macy’s stores organization.