Canada, Australia Top Choices for Cross-Border Ecommerce

| Mike O'Brien

Canada (84%) and Australia (54%) are the top choices for cross-border ecommerce, followed by Japan and New Zealand (39% each), according to the results of Multichannel Merchant’s MCM Outlook 2014. Here’s why U.S.-based merchants are high on doing business in those countries.

MCM Outlook 2014: The State of Operations

| Tim Parry

How are shippers preparing for Holiday 2014? What systems are they looking to add in the fulfillment center? And do merchants really think Amazon has little effect on their business? These questions and more are answered in Multichannel Merchant’s MCM Outlook 2014 report on Operations & Fulfillment.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

The Contact Center Is Your Customer Service Gateway

| Tim Parry

Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

Amazon,, warehouse/distribution center, distribution center, fulfillment center, retail, online retail, online marketplace

Is the Amazon Effect Overrated?

| Tim Parry

If Amazon is, indeed, taking over the ecommerce world, then operations and fulfillment professionals are the last to know. Here’s a snapshot of the MCM Outlook 2014 report on operations and fulfillment.

Metrics that Matter in the Contact Center

| Tim Parry

The consumer landscape has changed and not only do consumers expect a quick response, but also a thoughtful and informative dialogue. Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey results.