The retail industry is continually racing to stay relevant in the Age of Amazon. As the calendar turns to 2017, here are 5 predictions to keep an eye on in the New Year as the retail experience continues to evolve to meet changing customer needs.
As someone who lives, eats, sleeps and often writes about omnichannel, it’s always interesting to be a participant in the “anytime, anywhere, anyhow” dynamic. See how Bob’s Stores got my experience exactly right, but fell down in terms of fulfillment efficiency.
As ecommerce grows, so does the number of third-party logistics providers (3PLs). Check out MCM’s list of the top 3PLs for 2017 that can help you reduce costs and improve customer service.
Meeting the demands of today’s always-on shopper has never been more challenging. So how can you gain a window into how you’re doing compared to others in the industry as you set your investment priorities? Multichannel Merchant’s exclusive benchmarking project with F. Curtis Barry & Co. will help you gauge your operational performance across key functional areas.
With the level of influence associates have on today’s omnichannel shopper, how can retailers offer online customers the same experience and benefits they get from a store associate this holiday season? By giving associates tools to help them engage with them as if they’re in the store. Here are 3 tips to help you extend the high-touch store experience outward.
This holiday season, retailers that can deliver a consistent service experience across every channel will not only strengthen customer loyalty but also ensure their business is realizing every opportunity to increase sales. Implementing these 6 tips will help ensure you can achieve these goals.
Omnichannel order fulfillment is complex and can overwhelm legacy systems, processes and personnel. See how an order management system (OMS) can help solve the challenges, and how two major retailers are addressing it.
How do you deliver a seamless omnichannel experience and avoid margin erosion? In this new video from Multichannel Merchant, Radial executive John Byrde provides insights and tips that can help you achieve both.
Omnichannel has become a standard practice in retail, but how well are companies achieving inventory visibility across channels that is so critical to its success?
In this infographic from Stitch Labs, see where the gaps are between omnichannel vision and reality, and what steps can be taken to see improvements.
There are 5 essential practices for the digital economy that can help merchants ensure a successful ecommerce distribution center operation. These operating principles in fulfillment, operations and labor management will help mitigate the risks created by expanding ecommerce and omnichannel business.