Analyzing packaging costs

| MCM staff

Choosing cost-efficient packaging is a complicated process that involves consideration of far more than just the cost of the materials alone. Labor, assembly,

Some Like It HOT

| Bennett Voyles

We tend to think of evolution as a straight-line climb out of the swamp and into Starbucks. But sometimes it doesn’t quite work out that way. Six hundred

Damage control

| Rama Ramaswami

Let’s face it: There’s very little you can do to eliminate damage to your merchandise during shipping. But small changes to your packaging practices,

Quality Control

| Barbara Arnn

As call centers become more strategically significant in their service to customers, firms that use an outsourced call center service need to measure

Ahead of the Pack

| Rama Ramaswami

TIRED OF GIVING your loved one yet another sweater for Christmas? Dread the rack upon rack of look-alike items that await you at the mall? UncommonGoods

Thinking Inside the Box

| Paul Miller

General merchandise cataloger Fingerhut sells a wide variety of products, including electronics, jewelry, and home goods. The broad assortment of items

Think inside the box

| Karen Berman

It’s here, it’s here, chorus the children, when their much-anticipated catalog order arrives. As the youngsters rip open the parcel, their parents catch

Brand-New Bag

| Jeff Siegel

THREE YEARS AGO, Crate & Barrel executives knew they had to find a better way to pack the items they shipped to their distribution centers and to customers.