Upselling Done Right Boosts Sales and Satisfaction

| Zeke Hamdani

Even when upselling succeeds, it can result in buyer’s remorse if the customer later realizes the upsold item was not really wanted — that breeds resent, which erodes loyalty. Following these tips will optimize chances of converting customers, and making sure they feel good about it.

Jet.com, Marc Lore, Amazon, Walmart.com, ecommerce, ecommerce marketplace, Diapers.com

Jet.com Is an Ecommerce David Taking on Amazon’s Goliath

| Mike O'Brien

Jet.com, a disruptive startup based in Montclair, NJ, is going after Amazon by taking a new approach that allows sellers to undercut the ecommerce giant on price by using a system that finds and exploits cost efficiencies in the ecommerce fulfillment process.