Operations & Fulfillment

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, Multichannel Merchant covers all aspects of the world of direct-to-customer and ecommerce operations and fulfillment.

Featured Story
In the endless march toward greater and faster convenience in shopping across channels, Target announced
Continue Reading →

Operations & Fulfillment Buzz

When it comes to an omnichannel experience a person doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here are some things to think about when providing an omnichannel experience to
Continue Reading →
Target Launches Same-Day Delivery from Store in Urban Markets  
In the endless march toward greater and faster convenience in shopping
Continue Reading →
Asian Consumers Have Greater Fulfillment Expectations Than Those in U.S.  
Surprisingly, Asian consumers far outstripped their U.S. counterparts in terms of
Continue Reading →
How to Assess Your Drop Shipping Customer Service  
Offering merchandise from drop shipping vendors has greatly extended the assortment
Continue Reading →