Does your contact center have what it takes to be the employer of choice in your area? Kathryn Jackson, founder of Ocean City, NJ-based Response Design Corp. lists just some of the must-haves to attract the best contact center candidates:
–Competitive starting salary–at least 25% above retail
–Competitive fringe benefits program including health insurance, 401K, and tuition reimbursement
–Flextime if possible
–Alternative workweeks
–Telecommuting to the extent possible
–Buddy system for new hires
–Well-defined new hire selection criteria and testing
–Strong supervisory development system
–Hours switching with supervisor approval