Charging for Returns Could Mean Losing Customers

Survey Finds 81% of Online Shoppers Not Likely to Purchase Again From Retailers Who Charge for Return Shipping (via PR Newswire)

PHILADELPHIA, Dec. 14, 2012 /PRNewswire/ — A new survey of online shoppers revealed consumers have higher expectations of online shopping than ever before. ShopRunner, which brings together a network of retailers to deliver powerful shopping services, conducted the survey to understand today’s online…


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