J.C. Penney to Shutter PA Call Center

As more of its direct business continues to shift to the Internet, J.C. Penney announced last week it will close its call center in Moosic, PA.

Open in 1988 to handle catalog customer service, the call center will be shuttered March 28. J.C. Penney company spokesman Tim Lyons says 275 jobs will be affected.

The general merchant’s Internet order volume, which surpassed $1 billion in 2006, is now higher than its call center business. “The [Moosic ] call center has been there to take catalog orders, but more of our direct business has migrated online,” Lyons says.

Closing the call center is part of a cost-savings initiative for J.C. Penney. “The facility is leased, and it was up for renewal,” Lyons says.

The location was also targeted because the bulk of the Plano, TX-based company’s seven call centers are in the Eastern Time zone. J.C. Penney prefers the locations to be spread throughout the U.S., Lyons says.

Partner Content

3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Build the Foundation for Great Customer Experiences - NetSuite
Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.