MCM Outlook 2013: Operations and Fulfillment

Big challenges face B2B and B2C merchants as they try to keep up with the always-connected customer. As a result, around-the-clock direct-to customer activity has made fulfillment and contact centers even busier. As behind-the-scenes activity increases, merchants are doing their best to keep their processes flowing. In this MCM Outlook 2013 report on Operations and Fulfillment, you will learn:

  • How merchants measure success in the contact center.
  • What systems merchants plan to add in their fulfillment centers.
  • Which carrier merchants rely on most for International and domestic shipping.
  • How ship-from-store is helping bricks-and-mortar merchants expand fulfillment options.
  • How social media and live chat stack up in the contact center.

Partner Content

3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Build the Foundation for Great Customer Experiences - NetSuite
Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.
Comments are closed.