Outsourcing Customer Service Abroad Can Cut Costs

New York–Companies can save a fair amount of money if they outsource their customer service abroad, according to a recent report from research firm Jupiter Media Metrix. According to the report, companies that outsource customer service operations to offshore contact centers will save up to 30% over the costs of handling the functions in-house. The study concluded that companies with contact center operations of at least 200 seats can save nearly $4 million annually by outsourcing to contact centers abroad.

Partner Content

The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.