Women in Operations 2016 | Christine Miller

Christine-MillerChristine Miller
American Eagle Outfitters
Director of Operations

My job: Lead the Hazelton Omnichannel DC for AEO.

Which best describes your career path? I knew friends and colleagues in the field of logistics/operations. They encouraged me to give it a try.

Which of the following resources have helped you in learning to become a logistics/operations professional? Mentors (both outside & on the job); On the Job/Experiential

My first job in retail operations was: Distribution Supervisor for American Eagle Outfitters, Backstock Replenishment Supervisor

I’ve been in this field for: 17 yrs.

I’ve been in this role for: 5 yrs.

Roughly, what percent of your company’s operations team are women? 35%.

What is the most interesting part of your job and why? Working with a team to overcome the challenges of a startup and the omnichannel environment.

What is the most challenging part of your job and why? Working with a team to overcome the challenges of a startup and the omnichannel environment.

When looking to hire logistics/operations managers, what techniques produce the best results? Promoting from within your current team.

What are you most proud of accomplishing in logistics/operations? On time and on budget startup of the Hazelton DC and a successful first holiday season.

If asked by another woman interested in the field of logistics/operations, what would you list as the pros and cons? Pros – it’s a great test of your critical thinking skills, team leadership abilities and stamina.  Cons – if you’re looking for a 9-5, it’s not for you.

Are you currently mentoring other women interested in logistics? No

See which Women in Operations were profiled in the September 2016 issue of Multichannel Merchant:

Pooja-Agarwal-75

Pooja Agarwal

Laura-Barrett-75

Laura Barrett

Kristin-Bauer-75

Kristin Bauer

Angela-Goldstein-75

Angela Goldstein

Catherine-Harrison-75

Catherine Harrison

Lynn-Jeffrey-75

Lynn Jeffrey

Christine-Miller-75

Christine Miller

Kimberly-Silva-75

Kimberly Silva

Nancy-Spector-75

Nancy Spector

Angie-Stocklin-75

Angie Stocklin

Partner Content

3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.
Build the Foundation for Great Customer Experiences - NetSuite
Understand how consistent, timely, relevant and personalized experiences are enabled by having the right technology foundation in place.
Strategies for Maximizing Mobile Point-of-Sale Technology - NetSuite
Learn the top five innovative ways to utilize your mobile POS technology to drive customer engagement, increase sales and elevate your brand.