Operations Summit 2016

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Operations & Fulfillment ARCHIVE

Replatforming Your Ecommerce System? Don’t Overlook Order Management  Feb 05, 2016 3:16 PM By Karthik Marudur

When embarking on a replatforming project, a critical element that cannot be overlooked is the incorporation of a dedicated Order Management System (OMS). This is a vital step that must be taken at the outset of the process to ensure that a retailer has a strong understanding of inventory, availability and fulfillment optimization to maximize revenue and deliver a superior customer experience.

Week in Review: The Great Amazon Retail Store Mystery Solved  Feb 04, 2016 12:03 PM By MCM Staff

Amazon was going to keep its store expansion plans a mystery. And Jeff Bezos would have gotten away with it, too, if it wasn’t for those meddling CEOs. So is Amazon going to open 300 to 400 bricks-and-mortar stores as General Growth Properties CEO Sandeep Mathrani said during its earnings call on Tuesday? Or are we once again teased by Amazon’s omnichannel plans? Click through and find out more about Amazon’s “plans” here, and find out what other news was major to multichannel merchants this week.

UPS Blows Out Q4, Cites Ecommerce Growth, Automation, Tight Controls  Feb 04, 2016 11:35 AM By Mike O'Brien

UPS cited ecommerce growth, tight management controls and automation investments in its record Q4 results, while reaffirming its relationship with Amazon.

Omnichannel Returns Jump Significantly During Holiday Season  Feb 04, 2016 9:23 AM By Mike O'Brien

Newgistics discusses increased omnichannel returns during the recent holiday season, and best practices in returns that can help drive sales and profit.

UberRUSH Gains Retail Partners with New Same-Day Delivery API  Feb 02, 2016 5:50 PM By Mike O'Brien

The UberRUSH same-day delivery service’s new API lets retailers offer it as a checkout option, making it more competitive with others in the space.

How to Create an Award-Winning Shipping and Delivery Experience  Feb 02, 2016 12:21 PM By Liz Harrington

What makes up an award-winning shipping and delivery experience? Gain key insights from SmartHub survey data and find out who won at Operations Summit 2016.

Were We Right About Omnichannel Fulfillment Trends?  Feb 02, 2016 11:48 AM By Tim Parry

Shoppers not only expect but demand flexibility and freedom to buy at their total convenience. This creates supply chain complexity around synchronizing inventory and orders coming from stores, websites, mobile, catalogs, etc.

How to Target a Zero Fulfillment Error Average  Feb 01, 2016 12:12 PM By Angie Stocklin

In November of 2015, we had a company first – an entire week with one, single error across thousand of orders between two e-tail outlets.

Week in Review: Amazon and PayPal Payments Battle Heats Up  Jan 28, 2016 3:04 PM By MCM Staff

It is probably not a coincidence that Amazon Payments and PayPal both announced record number of users following what’s been the most successful holiday season for mobile commerce.

Reverse Logistics: The Biggest Retail Problem Technology Has Yet To Solve  Jan 27, 2016 5:52 PM By Tobin Moore

While the flood of returned holiday orders cause reverse logistics headaches for retailers, technology has answers to address the problem. Find out how.






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