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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

An eBay Local Pilot Grows in Brooklyn  Dec 22, 2014 4:33 PM By Mike O'Brien

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website and mobile apps.

The Brooklyn trial is taking place as the company shifts the focus of Amazon Local more toward its core marketplace sellers, with less emphasis on major retailers.

Down to the Wire for Seasonal Shipping Peak 2014  Dec 22, 2014 2:45 PM By Mike O'Brien

As the 2014 retail seasonal shipping peak roars to a close, the major carriers are seeing their numerous upgrades and investments put to the test.

Belk Renews Contract with eBay Enterprise for Customer Service Management  Dec 22, 2014 11:23 AM By MCM Staff

eBay Enterprise announced an extended multiyear agreement with department store chain Belk Inc. to provide Belk with multi-site customer support.

Free Shipping Day No Longer a Big Deal  Dec 18, 2014 3:45 PM By Tim Parry

The idea of Free Shipping Day used to be a bigger deal. Now it’s more the exception than special. Amazon has trained people that they’re going to get not just free shipping, but fast free shipping, all the time. And that’s why Free Shipping Day has become a thing of the past.

Amazon Launches Prime Now, One-Hour Delivery in NYC  Dec 18, 2014 9:44 AM By Mike O'Brien

Continuing on its juggernaut of instant fulfillment of all kinds of stuff from “the anything store,” Amazon today announced Prime Now, a service that will allow Prime members in New York to receive household items like paper towels and laundry soap in as little as an hour via a mobile app.

The app, which is available in iOs and Android versions, give Prime members in select New York neighborhoods free two-hour delivery; the one-hour version costs $7.99 per order. The company’s much-touted facility on West 34th St. in Manhattan will serve as the fulfillment hub.

ShipMatrix Talks On-Time Performance of the Major Carriers  Dec 17, 2014 5:15 PM By Mike O'Brien

ShipMatrix president Satish Jindel talks with Multichannel Merchant senior editor Mike O’Brien about his company’s latest on-time performance report for UPS and FedEx, and how major initiatives and investments from both have thus far enabled them to surpass their 2013 numbers. Subscribe to RSS headline updates from: Powered by FeedBurner

Tell Us Why You’re Joyful This Holiday Season  Dec 17, 2014 4:03 PM By Daniela Forte

Why are you joyful this holiday season? Say it loud in Facebook or Twitter and use the hashtag #OpsSummit. Multichannel Merchant will select 10 people and make a $100 donation in their name to their charity of choice. Check the video for full details.

How Are You Handling Your Address Data Quality During the Holidays?  Dec 17, 2014 10:17 AM By Cheyanne Ritz

For retailers, that means a lot of addresses in your company’s database. This will lead to a copious amount of deliveries.

Banana Republic Offering Free Same-Day Shipping for Holidays  Dec 16, 2014 5:08 PM By Mike O'Brien

In the never-ending battle for holiday shopping dollars, clothing retailer Banana Republic is offering free same-day shipping from Wednesday, Dec. 17 through Tuesday, Dec. 23 as part of its “Procrastinators Event” promotional program, the company said in a press release.

Through crowdsourced same-day shipping provider Deliv, customers who use Banana Republic’s reserve in store option on its website can opt for free same-day delivery in eight cities: San Francisco, Palo Alto, Los Angeles, Chicago, New Jersey, Washington D.C., Houston and Seattle.

Amazon Extends Holiday Shipping Deadlines  Dec 16, 2014 10:11 AM By Daniela Forte

Amazon announces it is extending its holiday shipping deadlines allowing customers to order immediately before Christmas. See the plans Amazon has in place for the holidays.






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