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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

O+F Distribution Center Roundup, Nov. 19, 2014  Nov 19, 2014 1:41 PM By Daniela Forte

A listing of some recently announced expansions, additions and closures in distribution and fulfillment centers.

Omnichannel Choreography Delivers the Perfect Customer Experience  Nov 18, 2014 2:56 PM By Frank Poore

Through “omnichannel choreography,” retailers can orchestrate all the moving pieces of online order fulfillment and deliver the perfect customer experience.

Amazon is Looking for a Few Good Drone Pilots  Nov 17, 2014 12:28 PM By Tim Parry

Can you pilot a drone? Then Amazon Prime Air wants you! Amazon is looking for flight operations and certification personnel for flight testing its UAS technologies. Here’s a look into Amazon’s next step toward making same-day delivery by drone a reality.

Taking your Contact Center Across Borders  Nov 16, 2014 11:52 AM By Frank Ortiz

Entry into new markets, expanded ecommerce and improved customer service – if any of these appear on your list of priorities for 2015, the chances are that you might also be thinking of opening a new contact center, either in the U.S. or overseas. Here’s why you need to also think about a PCI compliant cloud-based payment processing solution.

DHL Global Mail in the Americas Rebrands as DHL eCommerce  Nov 14, 2014 12:58 PM By Tim Parry

This rebranding and the new solutions DHL eCommerce is offering customers is a response to projections of significant growth in ecommerce worldwide in the coming years, especially in emerging markets. Here’s more about the rebranding, and what it means for B2C merchants who want to reach global customers.

Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage  Nov 13, 2014 2:55 PM By Mike O'Brien

Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

Uber Snatches Google’s Same-Day Delivery Head  Nov 10, 2014 3:24 PM By Daniela Forte

Google confirmed that Tom Fallows, the head of Google Express, its same-day delivery service is leaving for Uber, a car-hailing service. See what this will mean for Google Express.

Amazon Testing Taxi Delivery Via Flywheel  Nov 10, 2014 10:49 AM By Daniela Forte

Amazon has begun testing package delivery in San Francisco and Los Angeles, see what this could mean for them.

USPS to Deliver Packages Seven Days a Week During Holiday Season  Nov 06, 2014 1:41 PM By Daniela Forte

With online retailers shipping more products to their customers, the demand for package service has grown. The USPS is adding package delivery on Sundays to prepare for the heavy shipping season.

Retailers Get a Jump Start on the Holiday Season  Nov 05, 2014 3:18 PM By Daniela Forte

Last weekend as I was shopping at HomeGoods, I came across a few people at the checkout who were all saying the same thing: It seems like the holiday shopping season is starting earlier and earlier each year.






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