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O+F OUTLOOK REPORT

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MCM Outlook 2012-13 Report: Ops & Fulfillment
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Operations & Fulfillment ARCHIVE

Destination Determines Favorite Shippers in B2B World  Jun 18, 2013 4:14 PM By Erin Lynch

When it comes down to which parcel shipping carrier is a favorite in the B2B world, the answer might as well be, “domestic shipper or international shipper?” according to findings from Multichannel Merchant’s MCM Outlook 2013.

5 Misconceptions About the Marketplace Fairness Act  Jun 18, 2013 11:05 AM By Daniela Forte

While many businesses small and large are talking about and worrying about the Marketplace Fairness Act (MFA), what do you really know about it?

Why Ecommerce Platforms are Buying Order Management Firms  Jun 18, 2013 9:39 AM By Tim Parry

Rakuten and NetSuite were able beef up their order management and order fulfillment systems. For Webgistix and OrderMotion, partnerships with these ecommerce platform giants means more customers down the road.

Can Shutl Have Same-day Delivery Success in the U.S.?  Jun 17, 2013 6:01 PM By Tim Parry

Same-day delivery service Shutl has had success in the U.K., large in part to subsidies by participating direct-to-customer merchants. But will merchants offset the cost so U.S. consumers can have their merchandise shipped same-day for free?

Live Chat and Order Updates a Major Focus for Retailers  Jun 17, 2013 3:39 PM By Erin Lynch

When it comes to revamping their ecommerce sites in 2013, retailers are focusing on keeping the consumer in the loop from the moment an order is placed right until the packaged is delivered to the doorstep.

Cyber Weekend Customers Come Ready to Buy  Jun 17, 2013 3:13 PM By Tim Parry

Even if you don’t sell products geared toward the Black Friday-Cyber Monday crowd, you need to have your ecommerce site in top shape ahead of the holiday rush. Shoppers who come to Party Supplies Delivered come ready to buy, and that leads to its highest conversion rates of the year.

DHL Opens Warehouse in India  Jun 17, 2013 2:22 PM By Erin Lynch

Joining the ranks of Amazon, DHL Supply Chain announced that it has opened a warehouse in Luhari, India to help meet the growing demand from the consumer, retail, and automotive sectors.

4 Steps to Prevent Double Refunds  Jun 17, 2013 11:14 AM By Multichannel Merchant Staff

Online merchants often pay a steep price when it comes to chargebacks, which occur when a consumer disputes a charge made on their debit or credit card. Recipients of chargebacks often lose the sale, associated product, valuable time and the fees from card issuers. But those are not the only losses for merchants, as “double [...]

Mastering Fcommerce in an Ecommerce World  Jun 12, 2013 11:36 AM By Erin Lynch

One of the hardest things to master when it comes to Facebook for retailers is successfully establishing an ecommerce presence on Facebook. Retailers have tried it throughout the globe but very few have seen standout results.

4 Most Important Things to Watch for in Fraud Prevention  Jun 12, 2013 11:22 AM By Tabitha Stang

How can ecommerce businesses fight the dynamic nature of fraud and reduce losses associated with fraudulent purchases? While certainly not exhaustive, here are four important things to watch for in your ecommerce fraud prevention.






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