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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Shoppers Choose Cost Over Delivery Speed on Cross-border Purchases  May 20, 2015 12:19 PM By Tim Parry

The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.

The Limited Introduces Reserve Online, Ready In-Store  May 20, 2015 12:11 PM By MCM Staff

The Limited is has launched Reserve Online, Ready In-Store to allow customers to shop TheLimited.com and place preferred items on hold for purchase and pick-up at their local store.

The High Cost of Back Orders  May 20, 2015 8:02 AM By Curt Barry

While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.

American Mint Leverages Surveys for Better Customer Service  May 19, 2015 1:50 PM By Daniela Forte

There are several ways to improve the customer experience, and one way is through the execution of surveys, see how American Mint leverages this customer service tactic.

Walmart Undercuts Amazon on Price for Subscription Shipping Program  May 15, 2015 9:29 AM By Mike O'Brien

Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.

O+F Advisor Distribution Center Roundup, May 14, 2015  May 14, 2015 3:31 PM By Mike O'Brien

A listing of recently announced expansions, additions and closures in retail distribution centers and fulfillment centers.

Bonobos on Creating a Great Returns Experience  May 13, 2015 9:43 AM By Mike O'Brien

Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.

BCBG Max Azria Group on Fulfillment Excellence  May 11, 2015 9:18 AM By Mike O'Brien

Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.

USPS Reports Q2 Net Loss of $1.5B but 14.4% Gain in Parcel Volume  May 08, 2015 3:15 PM By Mike O'Brien

The USPS reported a $1.5B net loss in Q2, but a 14.4% gain in shipping and parcel volume, nearly double the 7.3% bump in 2014, boosting operating revenue.

Script Vendor Demos to Improve Your OMS Selection Process  May 08, 2015 12:08 PM By Curt Barry

For a winning OMS selection process, script the demo of what you want the vendor to demonstrate with your data in order to validate RFP responses.






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