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MULTICHANNEL MERCHANT » OPERATIONS & FULFILLMENT
Operations & FulfillmentMay 20, 2015 12:19 PM By Tim Parry
The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.
Operations & FulfillmentMay 20, 2015 12:11 PM By MCM Staff
The Limited is has launched Reserve Online, Ready In-Store to allow customers to shop TheLimited.com and place preferred items on hold for purchase and pick-up at their local store.
Operations & FulfillmentMay 20, 2015 8:02 AM By Curt Barry
While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.
Operations & FulfillmentMay 19, 2015 1:50 PM By Daniela Forte
There are several ways to improve the customer experience, and one way is through the execution of surveys, see how American Mint leverages this customer service tactic.
Operations & FulfillmentMay 15, 2015 9:29 AM By Mike O'Brien
Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.
Operations & FulfillmentMay 14, 2015 3:31 PM By Mike O'Brien
A listing of recently announced expansions, additions and closures in retail distribution centers and fulfillment centers.
Operations & FulfillmentMay 13, 2015 9:43 AM By Mike O'Brien
Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.
Operations & FulfillmentMay 11, 2015 9:18 AM By Mike O'Brien
Alex Golshan of BCBG Max Azria Group talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at shipping and delivery.
Operations & FulfillmentMay 08, 2015 3:15 PM By Mike O'Brien
The USPS reported a $1.5B net loss in Q2, but a 14.4% gain in shipping and parcel volume, nearly double the 7.3% bump in 2014, boosting operating revenue.
Operations & FulfillmentMay 08, 2015 12:08 PM By Curt Barry
For a winning OMS selection process, script the demo of what you want the vendor to demonstrate with your data in order to validate RFP responses.