The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Amazon Prime Air to test Drone Delivery in the UK  Jul 26, 2016 8:42 AM By Mike O'Brien

As it continues to hit roadblocks in the U.S., Amazon has announced a partnership with the UK government to experiment with drone delivery of small parcels through its Amazon Prime Air unit. Meantime 7-11 has beaten Amazon to the punch, delivering Slurpees and other essential items to a family in Reno, NV in the first U.S. commercial drone delivery.

Nordstrom Wins Award for Excellence in Customer Returns  Jul 25, 2016 4:03 PM By Mike O'Brien

How you handle returns goes a long way toward defining how customers perceive your brand and how loyal they will be. So what are some of the key elements that make up a great returns experience? See why Nordstrom won the 2016 Excellence in Customer Experience award in this important category.

Operations Summit 2017 Call for Speakers Now Open  Jul 25, 2016 2:59 PM By Mike O'Brien

Are you an industry professional with a great merchant story to tell that will educate and inform your peers? Come share your insights at Operations Summit 2017, March 27-29 in in Pittsburgh – the only conference exclusively about direct-to-customer and omnichannel operations. Send us your proposed session topic and speakers by Sept. 30 for consideration.

UPS Reportedly Testing Saturday Delivery in Three Markets  Jul 22, 2016 10:06 AM By Mike O'Brien

Driven by ecommerce demand and competitive pressure, UPS is testing Saturday delivery this summer, reportedly in Atlanta, Philadelphia and Los Angeles. The volume of shipments will determine continuation and future expansion of the service.

Ecommerce Growth Leading to Tighter Distribution Center Availability  Jul 21, 2016 12:40 PM By Mike O'Brien

Ecommerce growth is fueling a tight market for distribution and fulfillment center space, as merchant companies look to expand networks to meet the demand. See which markets are seeing the greatest demand, and

Are Your Customer-Facing Systems and People Meeting Expectations?  Jul 21, 2016 10:57 AM By Curt Barry

Do your customer-facing systems, procedures and people create a positive or negative shopping experience? If the latter, money and customers are going out the door. See if your organization measures up, how to analyze your current state and learn ways to make improvements.

Levi Strauss Wins Award for Excellence in Brand Communication  Jul 18, 2016 2:06 PM By Mike O'Brien

Levi Strauss won the 2016 award in brand communication in Multichannel Merchant’s Excellence in Customer Experience awards, held in conjunction with partner Radial and recognized at Operations Summit. See how the venerable jeans company creates a consistent voice and messaging that reflects who they are and what they stand for in the marketplace.

Nordstrom Takes Minority Stake in Drop Shipping Firm Dsco  Jul 15, 2016 10:37 AM By MCM Staff

Nordstrom has invested an undisclosed sum in drop shipping firm Dsco, formerly Dropship Commerce, in order to grow its ecommerce business. See how this will enable Nordstrom to reduce its inventory levels and shift holding costs to its suppliers.

The 3 Key Principles of a Seamless Supply Chain  Jul 15, 2016 9:59 AM By Salim Shaikh

Forward-thinking retailers are tasked with delivering a unified omnichannel experience that accommodates customers’ rapidly changing preferences while also meeting investors’ constant expectations. To do this they need to embrace the 3 tenets of a seamless retail supply chain. Learn what they are and how you can apply them.

SMB Ecommerce Shippers Diversifying Carrier Services  Jul 14, 2016 10:50 AM By Mike O'Brien

SMB online retailers are using multiple carriers to get better pricing and eliminate the risk of keeping all their eggs in one basket, according to a new study from Accenture. See what carrier capabilities are most critical to them, and what they’re looking for in terms of cross-border services.

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