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Operations & Fulfillment ARCHIVE

5 Things Online Sellers Need to Know About USPS Price Changes  May 26, 2015 3:09 PM By Amine Khechfe

Here are 5 things merchant sellers need to know about the USPS postal rate changes taking effect on May 31 for a variety of services.

Leveraging Ratings, Reviews to Improve the Customer Experience  May 26, 2015 2:16 PM By Daniela Forte

Ratings and reviews not only provide credibility for your business but make the purchase decision an easier one for your customer. See how you can properly leverage your ratings and reviews.

Bonobos on Creating a Great Customer Experience  May 26, 2015 10:31 AM By Mike O'Brien

Bonobos’s CMO talks to Multichannel Merchant about how the company creates an overall great experience for its customers.

Shoppers Choose Cost Over Delivery Speed on Cross-border Purchases  May 20, 2015 12:19 PM By Tim Parry

The survey found that 76% of Canadian consumers who made an online purchase from a U.S.-based retailer within the last six months, as well as 63% of U.S. online shoppers, identified shipping costs as very important; while 44% and 32%, respectively, said it was the single most important factor.

The Limited Introduces Reserve Online, Ready In-Store  May 20, 2015 12:11 PM By MCM Staff

The Limited is has launched Reserve Online, Ready In-Store to allow customers to shop TheLimited.com and place preferred items on hold for purchase and pick-up at their local store.

The High Cost of Back Orders  May 20, 2015 8:02 AM By Curt Barry

While you may decide not to take back orders because of cost and hassle, consider what goes into those costs and how many sales you’re leaving on the table.

American Mint Leverages Surveys for Better Customer Service  May 19, 2015 1:50 PM By Daniela Forte

There are several ways to improve the customer experience, and one way is through the execution of surveys, see how American Mint leverages this customer service tactic.

Walmart Undercuts Amazon on Price for Subscription Shipping Program  May 15, 2015 9:29 AM By Mike O'Brien

Walmart will test a $50 per year subscription ecommerce shipping service this summer, compared to Amazon Prime’s $99, that gets order to door in three days.

O+F Advisor Distribution Center Roundup, May 14, 2015  May 14, 2015 3:31 PM By Mike O'Brien

A listing of recently announced expansions, additions and closures in retail distribution centers and fulfillment centers.

Bonobos on Creating a Great Returns Experience  May 13, 2015 9:43 AM By Mike O'Brien

Angela Goldstein, senior manager of operations for Bonobos, talks about how the company delivers a great returns experience for its customers.






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