Download our 2015 MCM Outlook report on Operations & Fulfillment to help you evaluate, benchmark and plan your operations and fulfillment strategies.


The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Consumers Will Pay for Better Customer Service from Preferred Brands  Nov 25, 2015 10:18 AM By MCM Staff

A new Xerox report reveals that over half of consumers polled in Europe and the U.S. would pay more for better customer care from their preferred brands.

Omnichannel Returns Can Grow Revenue, Enhance Customer Experience  Nov 24, 2015 9:13 AM By MCM Staff

A StellaService report finds merchants are not using all the revenue generation and customer experience benefits they can drive with their returns process.

Dematic to Acquire Reddwerks  Nov 23, 2015 10:50 AM By MCM Staff

Supply chain automation firm Dematic plans to acquire warehouse execution system (WES) provider Reddwerks Corporation.

Achieving Profitable Fulfillment: 5 Questions to Consider  Nov 21, 2015 10:14 PM By Amitabh Kumar

What is an optimal order fulfillment strategy to deploy in your organization? Since we are not living in a world of infinite supply, this is an important question for every enterprise to consider, as the ramifications can be significant.

Week in Review: Is Black Friday’s Demise Over Exaggerated?  Nov 20, 2015 1:34 PM By MCM Staff

Is this the last-ever year Black Friday, or is the end of America’s biggest shopping day nothing but speculation? Click here and find out how the role of Black Friday is changing, and other news that shaped the week.

Retail Operations Needs Closer Partnerships with Other Departments  Nov 19, 2015 10:17 AM By Curt Barry

A closer working relationship between between retail operations and merchandising goes a long way toward efficiency gains and business improvements.

Millennials More Interested in Same-Day Delivery from Online Retailers  Nov 16, 2015 5:00 PM By MCM Staff

A survey by Bizrate Insights has found that Millennials are the most interested in same-day delivery, with nearly a third (30%) of them saying it is important, contrasted by only 5% of Seniors.

USPS Parcel Growth Continues, As Mail Volume Drops, Loss Declines  Nov 13, 2015 5:55 PM By MCM Staff

The USPS reported a 14.1% increase in package volume, and an 11.1% increase in shipping and package revenue in 2015, as mail volume continued to fall.

5 Reasons You Must Follow Mike O’Brien on Twitter  Nov 12, 2015 2:55 PM By MCM Staff

These days our Senior Editor Mike O’Brien is plenty busy doing many things for Multichannel Merchant so we thought we would give him a little shoutout by asking all of you, our readers to start following him on Twitter.

Most Shippers Not Prepared for Holiday Season Challenges  Nov 12, 2015 2:45 PM By Tim Parry

Most retailers are not well prepared to handle several shipping issues this holiday season, according to a new survey from shipping and fulfillment software company Temando.

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